Job Posting Title Senior Application Support Analyst

RBC; Minneapolis (MN); On-site; USD 65,000 - 115,000; Full time

Job summary

A leading company in the financial sector seeks a dedicated Application Custodian to manage back office and vendor applications. You will work collaboratively with IT and business teams to resolve issues, ensure compliance, and maintain system integrity. The role demands strong problem-solving skills and attention to detail, with opportunities for continuous improvement and professional growth. Ideal candidates will have experience in managing development and production environments, along with excellent communication skills to liaise with non-technical stakeholders.

Benefits

401(k) program with company-matching contributions

Health, dental, vision, life and disability insurance

Paid time-off plan

Qualifications

• Application Custodian experience managing environments.
• Knowledge of risk and compliance processes.
• Experience in disaster recovery protocols.

Responsibilities

• Collaborate with business partners and IT teams.
• Analyze and troubleshoot technical problems.
• Coordinate application compliance and governance activities.

Skills

Communication

Problem Solving

Attention to Detail

Continuous Improvement

Tools

SQL Server

GitHub

Jenkins

Unix

Windows

Job description

Job Summary

Job Description

What is the opportunity?

Partners across IT, Business line(s) and technology vendors to assess, research, and analyze business, technical and system needs to resolve business systems issues by recommending and owning technology solutions that meet sponsor/stakeholder needs. You will take an active role in supporting and troubleshooting a suite of back office and vendor applications.

What will you do?

• Work collaboratively with our business partners and stakeholders from multiple IT teams.
• Maintains a knowledge base of internal processes and enterprise requirements with regards to implementation activities, compliance, audit, system interfaces and application enhancements
• Analyze and troubleshoot technical problems, with end-users, stakeholders and/or vendors to identify and resolve issues promptly.
• Coordinate and complete administrative activities for application/compliance/governance/regulatory initiatives

• Work closely with members of the development and QA teams to deploy change requests and enforcing production release best practices.
• Provide assistance with business communications for major incidents, including acting as primary resource for Tech System postings for all WM-US needs
• Compare performance between production and lower environments and raise issues for discussion and remediation
• Perform necessary activities to keep applications current such as month-end runs, application change deployments and perform problem and incident management.
• Perform change management activities such as source code management, creating activity records for production implementation and developing implementation

What do you need to succeed?

Must-have

• Application Custodian experience, including experience managing dev, pre-prod and prod environments.
• Experience in support/ maintenance work.
• Knowledge of risk and compliance processes and procedures
• Experience in creating and executing disaster recovery protocols.
• Highly motivated with the ability to work independently and effectively manage multiple priorities.
• Strong attention to detail and a continuous improvement mindset
• Quick learner with ability to pick up new technologies/skills and business knowledge.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

Nice-to-have

• Experience in servers and applications monitoring
• Server management and administration experience (Unix and/or Windows)

• Experience with SQL Server, & Cloud is also a plus.
• Experience with reviewing, executing on and reporting on policy expectations.
• Understanding of source code management and orchestration tools: GitHub, Nexus, Jenkins

The good-faith expected salary range for the above position is $65-115K depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

· Drives RBC’s high performance culture

· Enables collective achievement of our strategic goals

· Generates sustainable shareholder returns and above market shareholder value

#LI- post

#LI-hybrid

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-14

Application Deadline:

2025-06-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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