Job Posting Title HVAC Service Technician

Whipple Plumbing; Northern (KY); Hybrid; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Vacation opportunities

Tool and boot allowance

401(k) with company match

Life insurance

Paid time off & Holidays

Paid training

Company supplied tablets

Job summary

Whipple Plumbing in Kentucky is seeking an HVAC Service Technician to diagnose, service, and repair residential systems while advising homeowners on replacements and comfort upgrades. This hybrid role combines hands-on technical work with consultative sales, requiring strong communication, a valid driver's license, and the ability to lift 50 lbs.

The team offers comprehensive benefits and paid training. Join a company that values safety, customer relationships, and ongoing learning, with

Qualifications

• 2–5 years residential HVAC service experience required.
• EPA and/or RMGA in hand.
• Strong communication, interpersonal and presentation skills.
• Valid driver’s license and ability to lift 50 lbs.

Responsibilities

• Diagnose, service, and repair refrigeration and air conditioning equipment.
• Educate homeowners on furnaces, air conditioners, heat pumps and IAQ systems.
• Prepare accurate proposals and guide customers through decisions.
• Track activities and referrals using CRM software.
• Generate leads through service calls and company resources.

Skills

HVAC service

EPA RMGA

Residential HVAC

Customer communication

Valid driver’s license

Physical stamina

Safety training

CRM software

Tools

CRM software

Job description

Overview

As an HVAC Service Technician, you will be both a trusted technical expert and a customer-facing advisor. You’ll diagnose, service, and repair residential HVAC systems while also educating homeowners on replacement options, upgrades, and comfort solutions. This hybrid role combines hands-on technical work with consultative sales, ensuring customers receive both immediate service and long-term solutions tailored to their needs.

Why join THIS team:

• Medical, Dental and Vision Insurance
• Year-round vacation opportunities
• Tool and boot allowance
• 401 (k) with company match
• Basic and Optional life insurance
• Paid time off & Holidays
• Paid training
• Company supplied tablets

HVAC Service Technician Duties:

Technical Service

• Diagnose, service, and repair refrigeration and air conditioning equipment.
• Demonstrate efficient and effective problem-solving skills.
• Participate in manufacturer and safety training; adhere to all safety policies.

Customer Consultation

• Educate homeowners on product offerings including furnaces, air conditioners, heat pumps, and indoor air quality systems.
• Deliver persuasive, informative presentations highlighting benefits, financing options, and installation timelines.

Sales & Relationship Management

• Prepare accurate proposals and guide customers through decision-making.
• Build rapport and maintain strong customer relationships throughout the service and sales process.
• Track activities and progress using CRM software.
• Generate leads through service calls, referrals, and company-provided resources.
• Follow up with potential customers in a timely and professional manner.

Qualifications:

• 2–5 years residential HVAC service experience required
• EPA and/or RMGA in hand
• Proven ability to diagnose and repair residential HVAC systems.
• Excellent communication, interpersonal, and presentation skills.
• Strong customer service orientation.
• Technical aptitude and willingness to learn complex product information.
• Valid driver’s license and ability to handle physical workload (lifting 50 lbs).

We are an Equal Opportunity Employer. All employment decisions are made based on qualifications, merit, and business needs.

Posted Min Pay Rate

USD $35.00/Hr.

Posted Max Pay Rate

USD $50.00/Hr.