Job Posting Title Client Service Associate, Billing (Hybrid NYC)

AON PLC; New York (NY); Hybrid; USD 51,000 - 60,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

PeopleFirst culture

Job summary

Covala Group, part of NFP and an Aon company, is hiring a Billing Associate to manage client billing processes and collaborate with internal teams. The role follows a Monday–Friday schedule, with initial NYC office training up to three days a week for the first three months.

After training, a hybrid or remote option may be available. The ideal candidate has strong client service experience, detail orientation, and Excel proficiency.

Qualifications

• Experience with client/customer service, preferably in a corporate setting.
• Attention to detail with a high level of accountability and ownership of work.
• Resourcefulness and ability to consult and work with others.
• Strong ability to prioritize tasks and manage time and deadlines.
• A team-oriented, friendly collaborative attitude.
• Excel fluency is required with ability to develop pivot tables, VLOOKUP, formulas, graphs, etc.
• Proficient in MS Office Suite.

Responsibilities

• Preparing and sending out payroll files to clients for processing.
• Handling client invoicing and payment processing.
• Analyzing data pertaining to the billing function.
• Responsible for interacting with clients and carriers and helping with any billing-related inquiries.
• Assisting with the implementation of new clients from a billing standpoint.

Skills

Client service

Attention to detail

Resourcefulness

Time management

Team collaboration

Excel

MS Office

Education

Bachelor's degree (preferred)

HS Diploma or GED required

Accounting/Finance/Mathematics degree a plus

Job description

Posting Description

Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Covala Groupis a proven enroller and administrator of executive individual disability insurance benefits for large corporate clients. Since 1993 we have connected employees of our clients to over $4.5 billion in income protection.

We serve corporate clients, which typically have over 1,000 employees. Our corporate clients include Fortune 500 companies and AmLaw Top 100 law firms. We have over 25,000 executives insured through our programs.

Our name, Covala, was inspired by the covalent bond, the strongest type of chemical bond there is. Covala embodies our dedication to forming powerful bonds with our clients and plan participants — connecting them to the benefits they need and the service they deserve.

Position Summary: The Billing Associate position is an integral part of a 5-person team. The role is central within the organization and is responsible for handling the billing for our clients, as well as collaborating with peers within and outside of the organization. The individual in this position will participate in company-wide projects that involve working with different teams. This is a full-time employment opportunity working Monday through Friday from 8:30AM to 5:30PM Eastern Time. For the first three months, the employee will need to be in the NYC office for training up to three days per week. After the training period, the manager will decide the employee’s schedule, which could potentially include a fully remote or hybrid option.

Position Responsibilities:

• Preparing and sending out payroll files to clients for processing.
• Handling client invoicing and payment processing.
• Analyzing data pertaining to the billing function.
• Responsible for interacting with clients and carriers and helping with any billing-related inquiries.
• Assisting with the implementation of new clients from a billing standpoint.

Qualifications:

• Experience with client/customer service, preferably in a corporate setting
• Attention to detail with a high level of accountability and ownership of work
• Resourcefulness and ability to consult and work with others
• Strong ability to prioritize tasks and manage time and deadlines
• A team-oriented, friendly collaborative attitude
• Excel fluency is required with ability to develop pivot tables, VLOOKUP, formulas, graphs, etc.
• Proficient in MS Office Suite

Education/Experience:

• Bachelor’s Degree preferred. HS Diploma or GED is required
• A degree in Accounting, Finance or Mathematics is a plus

What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $51,000 – $60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!NFP is an inclusive Equal Employment Opportunity employer.