Client Service Associate, Communications

PR Girl Manifesto; New York (NY); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

Covala Group, part of NFP, a national benefits administrator, is seeking a Communications Associate to craft enrollment communications and maintain materials for client campaigns.

This role focuses on creating electronic and print communications, enrollment portals, and ensuring customization per client requirements, while collaborating across internal teams. Training in NYC/remote options may apply.

Qualifications

• Bachelor’s degree preferred; HS diploma acceptable.
• Strong writing and editing skills with attention to detail.
• Ability to manage multiple projects with deadlines.
• Proficiency in Word, PowerPoint and Excel.
• Experience with approval workflows and cross-functional teams.

Responsibilities

• Create, edit, and review client communications, including Word docs and enrollment websites.
• Ensure communications are accurate, compliant, and template-aligned.
• Coordinate with teams for timely paper mailings and website updates.
• Manage multiple projects with quick turnaround timelines and accuracy.
• Collaborate to identify and develop process efficiencies.

Skills

Written communication

Editing skills

Attention to detail

Project management

Microsoft Word

PowerPoint

Excel

Approval workflows

Accountability

Life & Health License

Education

Bachelor's degree preferred

High School Diploma

Tools

HTML

Adobe Creative Cloud

Job description

Posting Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Covala Group (part of NFP, an Aon company) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long-term care programs. Our name, Covala, was inspired by the covalent bond, the strongest type of chemical bond there is. Covala embodies our dedication to forming powerful bonds with our clients and plan participants — connecting them to the benefits they need and the service they

Position Summary

The Communications Associate position is a central role within the organization, responsible for crafting enrollment communications and maintaining the structure and day-to-day materials of the Communications team. The focus of this position is the creation and customization of electronic and print communications, as well as enrollment portals, to meet the specific needs of institutional clients for enrollment and policy retention campaigns. All communications are customized based on each client’s requirements.

This individual will also participate in cross‑functional projects and work closely with multiple internal teams. This is a great opportunity to build foundational knowledge while working in a collaborative team environment and receiving mentorship and guidance to grow your career.

This is a full‑time employment opportunity working Monday through Friday from 8:30AM to 5:30PM Eastern Time. For the first three months, the employee will need to be in the NYC Wall Street office for training up to three days per week. After the training period, the manager will decide the employee’s schedule, which could potentially include a fully remote or hybrid option.

Essential Functions

• Create, edit, and review client communications, including Word documents, enrollment websites, and webinar materials, with a focus on executive benefits.
• Ensure all communications are accurate, complete, compliant, and aligned with approved templates and standards.
• Coordinate with other teams for timely production of paper mailings and websites.
• Manage multiple projects with quick turnaround timelines while maintaining attention to detail.
• Collaborate with internal teams to identify and develop process efficiencies.

Required Skills & Qualifications

• Bachelor’s degree preferred. High School Diploma or equivalent required with additional education/training.
• Strong written communication and editing skills and a questioning mindset.
• High attention to detail, particularly with structured documents and data‑informed content.
• Ability to manage multiple projects with competing deadlines.
• Proficiency in Microsoft Word, PowerPoint and familiarity with Excel.
• Comfort working within approval workflows and cross‑functional environments.
• A high level of accountability and ownership of work.
• Life & Health License preferred or ability to obtain within 6 months.

Preferred Qualifications

• Experience with benefits enrollment communications, insurance, or financial services.
• Familiarity with HTML or Adobe Creative Cloud.
• Familiarity with IDI and/or LTC products.

What We Offer

We'reproud to offer a competitive salary, PTO & paid holidays, 401(k) withmatch, exclusive discount programs, health & wellness programs, and more. OurPeopleFirstculture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $52,000 –$60,000.The base salary offered will bedeterminedby factors including, but not limited to, experience, credentials, education, certifications, skill levelrequiredfor the position, the scope of the position, and geographic location. Actual base salary offered will bedeterminedon a case-by-case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.