Associate Client Advocate - Benefits Admin (Hybrid)

AON PLC; Plainview (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

PTO and paid holidays

401(k) with match

Health and wellness programs

Discount programs

Job summary

NFP seeks an Associate Client Advocate to support administration of employee benefit programs such as health, dental, life, disability, and FSA plans. You'll assist clients and employees with inquiries, eligibility, enrollments, and COBRA, coordinating with carriers and teams for accurate service.

Responsibilities include maintaining documentation in Salesforce, reviewing EDI reports, and supporting benefit-related projects and enrollment integrations.

Qualifications

• Four years of college or university degree or equivalent experience.
• 2+ years of health insurance experience preferred.
• Experience with HRIS and online benefit enrollment systems.
• Excellent communication, interpersonal, organizational and project management skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in daily administration of health and welfare plans including medical, dental, life and disability.
• Lead projects related to well-being and online enrollment systems.
• Perform COBRA administration as needed.
• Respond to client emails and employee requests.
• Review EDI reports and log interactions in Salesforce.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Multitasking

Fast-paced environment

HRIS knowledge

Salesforce

Education

Bachelor degree or equivalent experience

Tools

Salesforce

HRIS systems

Job description

Posting Description

Description

Who We Are

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.

Summary of the Role: Associate Client Advocate supports the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. Assists clients and employees with benefit inquiries, eligibility issues, enrollments, and COBRA administration, while partnering with carriers and internal teams to ensure accurate service and plan management. M maintains documentation in Salesforce, reviews EDI reports, and supports benefits-related projects and the integration of enrollment processes.Requires strong customer service, communication, organizational skills, and knowledge of employee benefits and HRIS platforms.

Essential Duties and Responsibilities:

• Assists in the daily administration of health and welfare plans for clients; Includes medical, dental, life and disability plans; Works closely with internal partners, clients and external vendors each day to do so
• Leads and participates in multiple assigned projects related to well-being and social services including online enrollment system implementations
• Client COBRA administration if vital
• Answer client emails that are filtered through the benefit administration email address
• Assist employees with eligibility issues and specific employee requests
• Review weekly EDI Feed Error Reports for assigned clients
• Log all emails, calls and tasks into Salesforce

Knowledge, Skills and/or Abilities:

• Excellent verbal and written communication skills
• Detailed oriented; ability to multi task
• Ability to thrive in a fast-paced and fast paced environment
• Ability to learn quickly and apply to learnings work.
• Working knowledge of Medical, Dental, Vision Health and Flexible Spending Accounts required

Education and/or Experience:

• Four years of college or university degree or equivalent experience
• 2 or more years of health insurance experience preferred
• Benefit Administration and call center experience a plus
• Experience with HRIS and online benefit enrollment systems
• Excellent communication, interpersonal, organizational and project management skills
• Ability to work perform well under pressure in a fast paced environment
• Ability to work autonomously, while recognizing team goals

Certificates, Licenses, Registration:

• NYS Life, Accident and Health License

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000 - $44,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.