Desktop Support Technician II US

TieTalent; Maine; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a Desktop Support Technician II to join their dynamic team. In this role, you will be responsible for imaging, configuring, and shipping laptops and mobile devices while providing exceptional customer service. You will troubleshoot hardware and software issues, ensuring all systems run smoothly. This is a fantastic opportunity to work in a supportive environment where your skills will be valued, and you can grow professionally. If you are self-motivated and enjoy working both independently and collaboratively, this position is perfect for you.

Qualifications

• Minimum 1 year of experience in desktop support.
• A+ certification is a plus.

Responsibilities

• Images, configures, and ships laptop computers and mobile devices.
• Troubleshoots hardware and software issues effectively.
• Maintains and upgrades defective hardware or software.

Skills

Desktop Support

Customer Service

Education

A+ Certification

Job description

Desktop Support Technician II US

Job details

Posted: 27 March 2025
Location: Bangor, ME 04401
Job type: Permanent
Reference: 958717

Job description

Job Responsibilities:

1. Images, wipes, configures, and ships out laptop computers, iPads, and mobile phones (iOS and Android).
2. Computer hardware, software, and mobile phone troubleshooting.
3. May occasionally assist team with working ticket queue.
4. Orders and replaces computers and computer parts as needed.
5. Follows and/or documents troubleshooting processes.
6. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software.
7. Must be self-motivated.
8. Works well independently as well as within a team.
9. Represents Client in a professional and businesslike manner and communicates effectively with customers and associates.

Top 2 skills:

1. Desktop Support
2. Customer Service

Experience:

Min. 1 year of experience. A+ certification is a plus. Video interview required and will be scheduled as soon as possible.

Company Overview: Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.