IT Support Technician II

Univest Financial Corporation; Souderton (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician II, where you will play a vital role in delivering exceptional customer service and technical support. This position involves troubleshooting various IT issues, from desktop problems to networking challenges, while fostering a collaborative environment. With a commitment to employee development and community engagement, this organization offers a supportive atmosphere for growth. If you're passionate about technology and eager to make a difference, this role provides a unique opportunity to enhance your skills and contribute to meaningful solutions in a dynamic setting.

Benefits

Health Insurance

401(k) Plan

Paid Time Off (PTO)

Short Term Disability

Holiday Time Off

Company Paid Life Insurance

Tuition Reimbursement

Employee Wellness Programs

Loan Product Discounts

Professional Development Trainings

Qualifications

• 3 years IT-related work experience required.
• Strong diagnostics and troubleshooting skills essential.

Responsibilities

• React to help desk calls via phone and ticketing system.
• Troubleshoot desktop, application, phone, and networking issues.

Skills

Troubleshooting

Customer Service

Networking

Windows 10

MS Office Suite

Communication Skills

Education

Bachelor's degree in IT-related field

Tools

Ticketing System

PC Hardware

Job description

*All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


Univest Financial Corp


IT Support Technician II

US-PA-Souderton

Job ID: 6565
Type: Full Time
# of Openings: 1
Category: Operations
Univest Financial Corporation

Overview

Univest Financial Corporation (UVSP), has approximately $8.1 billion in assets and $5.2 billion in assets under management and supervision (as of December 31, 2024). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2024, Univest donated $2.1 million to our local nonprofits and our employees volunteered more than 16,000 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs-based financial solutions in the communities we serve.

We're hiring a IT Support Technician II to support our Souderton Area Team.

Responsibilities

React to help desk calls via phone, ticketing system, e-mail and in person.

Provide professional customer service across all Univest locations and diverse business units.

Troubleshoot basic and complex desktop, application, phone, andnetworking issues.

Accurately prioritize each incident and assign to the proper ITsupport group.

Work in conjunction with IT Tier 2assistance to resolve issues.

Contribute positively to enhance and improve call handling and ticket resolution including creating end-user training materials and knowledge base articles.

Move and configure PC hardware and software.

Required to be on-site 3 days per week and to travel to other Univest locations as required.

Work flexible hours as needed. This includes working from home using a personal non-cellular internet link.

Required to be part of the on-call, off-hours, rotation team.

Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.

Perform other duties as assigned.

Qualifications

Bachelor's degree in IT-related field.

3 years IT-related work experience.

Experienceassisting Networking, Windows 10 operating systems, and corporate computing hardware.

Strong diagnostics and troubleshooting skills.

Ability to work in a team-oriented, fast-paced, anddemanding environment but also able to work with a low amount of supervision.

Must possess a customer-first mentality.

Have a passion for technology and a desire to grow technical skills.

Experienceassisting MS Office suite and standard desktop applications.

Experience in the financial services industry is desired but not necessary.

Excellent written and communication skills.

Wage Range:

The salary for this position is ranges from $25 - $30/hr

Benefits Overview:

Univest offer's a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

Click here for Benefit Information

#Univest

#LI-Hybrid

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.

Please see job description

PI269592938