Job File Coordinator

IICRC; Villa Rica, Northern (GA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Competitive salary

Employee discounts

Career progression

Professional development

Job summary

SERVPRO is hiring a Job File Coordinator to act as a liaison for customers, identify project requirements, and organize project documentation. The coordinator will support teammates and ensure accurate records from start to finish in a fast-paced office.

Responsibilities include clear communication with customers and stakeholders, daily project oversight, and creating preliminary estimates using estimating software. Strong customer service experience and computer skills are essential.

Qualifications

• High school diploma or GED required (preferred).
• At least 1 year of customer service or office experience.
• Ability to multitask and remain detail-oriented.
• Proficient with relevant computer applications.

Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project oversight to include monitoring status, audit, billing and work-in-progress
• Create preliminary estimate using estimating software
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

Skills

Customer service

Multitasking

Detail oriented

Education

High school diploma/GED (preferred)

Tools

Estimating software

Job description

Servpro is hiring a Job File Coordinator

Benefits:

• Health insurance
• Opportunity for advancement
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts

Benefits

We offer:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

The coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, billing and work-in-progress
• Create preliminary estimate using estimating software
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 1 year of customer service and/or office-related experience
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.