Job File Coordinator

IICRC; Austin (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is hiring a Job File Coordinator for our Mitigation Team in Chesterfield, VA. You will act as a liaison for customers to identify project requirements, organize projects, and support teammates from our Midlothian, VA office.

Responsibilities include ensuring clear communication with stakeholders, daily oversight of projects, preparing preliminary estimates, and reviewing job-site documentation.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of customer service and/or office experience.
• Ability to multitask and stay detail oriented.
• Knowledge of relevant computer applications required.

Responsibilities

• Clear and efficient project communication with the customer and project stakeholders.
• Daily project oversight including monitoring status, audit, and work-in-progress.
• Create preliminary estimates using estimating software.
• Review and validate job site documentation.
• Work with Project Managers to ensure accurate documentation from start to finish.
• Collaborate with other departments as needed.

Skills

Customer service

Office experience

Multitasking

Attention to detail

Computer literacy

Education

High school diploma or GED

Tools

Estimating software

Job description

Benefits:

• Paid Holidays
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Dental insurance

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is hiring a Job File Coordinator for our Mitigation Team in Chesterfield, VA!

For more than 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.

As deemed one of the Top Workplaces in Richmond and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage "Like it never even happened." Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.

The Job File Coordinator, based out of our Midlothian, VA office, will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary estimate using estimating software
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 1 year of customer service and/or office-related experience
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.