Job Coach

Goodwill NYNJ; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Time off policy

Health benefits

Retirement matching

Transit benefits

Job summary

Goodwill Greater New York and Northern New Jersey (GWNYNJ) seeks a dedicated Job Coach to train consumers on the job and support their ongoing development.

You will track progress, coordinate with service providers, and help clients find employment across Northern NJ. Knowledge of MS Word/Excel/Outlook and ASL for deaf/HOH clients is valued.

Qualifications

• AA Degree in human services or equivalent experience.
• MS Word, Excel and Outlook knowledge required.
• ASL fluency for deaf/HOH clients; SCPI certification preferred.

Responsibilities

• Perform intensive on-the-job training with newly placed consumers.
• Provide monthly coaching for LTFA consumers.
• Maintain weekly case documentation and monthly LTFA notes.
• Track service hours and submit activity reports for vouchers.
• Coordinate with DVRS and referral agencies for placements.
• Attend rehab department and staff meetings.
• Assist to find jobs for pre-placement clients and conduct activities.
• Train new co-workers and supervisors on best practices.
• Connect trainees with community resources to aid integration.

Skills

MS Word

Excel

Outlook

ASL

SCPI certification

Education

AA Degree in human services

High School diploma + 3-5 years experience

Job description

Posted Thursday, May 28, 2026 at 4:00 AM

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

The Awesome Things You’ll Do

• Perform intensive on-the-job training with newly placed consumers.
• Train the consumers on public transportation alternatives to get to/from work.
• Provide ongoing coaching on a monthly basis for consumers needing long-term follow along (LTFA).
• Keep track of task analysis for the purpose of training new hires on the job.
• Maintain case documentation on a weekly basis for intensive job coaching consumers. Write case notes on a monthly basis for LTFA consumers.
• Track # of service hours provided to each consumer and submit activity reports on time to get vouchers for additional hours when needed.
• Perform case management services as required, to include linking the trainee with other service providers or community resources such as: recreation, education, transportation or leisure, in order to further enhance the trainee’s integration into the community.
• Train consumers’ new co-workers and supervisors on how to best work with the newly placed consumer.
• Assist to find jobs for pre-placement clients including conducting pre-placement activities, workshops and job search.
• Contacts DVRS & other referral agencies for placement, supported employment and/ or job coaching referrals. Submit monthly job coaching reports. Participate in CARF audits.
• Attend rehab dept and all staff meetings. Attend job development meetings.

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• AA Degree in human services field from an accredited college. Alternatively, High School diploma and 3-5 years’ experience in related field.
• Knowledge of MS Word, Excel and Outlook required. For job coaches working with deaf and HOH consumers, fluency in American Sign Language required and SCPI certification preferred.
• Must have a valid NJ driver’s license and pass license check. Must be willing to use private transportation to travel to employers and serve consumers in counties throughout Northern NJ.

Special Working Conditions

• The Job Coach reports to the Director of Rehabilitation and does not supervise other staff.
• Job primarily consists of field on-site and offsite face to face visits with consumers.
• Expected to make site visits during consumer work schedules and will consist of night and weekend work in the community.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

#IND1

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail] . We are happy to assist and ensure you have an equal opportunity to apply.