JIRA Specialist

KPG99 INC; Torrance (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

KPG99 INC in Torrance, CA is seeking a JIRA Specialist to improve and optimize a post-migration JIRA environment. This hands-on role involves reworking backend configuration and coordinating process and workflow improvements with internal teams, IT, and vendor partners.

You will standardize conventions for issue types, priorities, sprint accountability, and dashboards, then document refined workflows and provide lightweight guides to sustain the improvements.

Qualifications

• 3+ years hands-on JIRA administration/configuration in established environments.
• Strong grasp of Agile/sprint delivery and translating team processes into backend workflow design.
• Proven ability to assess existing setups and improve them rather than build from scratch.
• Proven ability to coordinate process alignment across internal teams, IT, and external vendors in a governed enterprise environment.
• Excellent documentation and stakeholder-communication skills.

Responsibilities

• Assess existing post-migration JIRA configuration and improve backend workflows, statuses, and environment tagging.
• Standardize conventions for issue types, priority vs. severity, and sprint accountability.
• Coordinate process optimizations across the business to align workflows and standards.
• Improve dashboards, boards, filters, and reporting for clearer progress and health visibility.
• Document refined workflows and provide lightweight guides to sustain improvements.

Skills

JIRA administration

Workflow design

Agile / Scrum

Documentation & communication

Stakeholder management

Tools

Confluence

Advanced Roadmaps

Zephyr

Job description

Seeking a JIRA Specialist to improve and optimize existing, post-migration JIRA environment from the backend and align it with better ways of working across the business. This is a hands-on role: reworking current backend configuration while coordinating process & workflow improvements with internal teams, IT, and vendor partners.

Duties

Assess our existing post-migration JIRA configuration and improve it from the backend — refining our current Story, Task/Sub-task, and Bug workflows, statuses, critical paths, and environment tagging (Prod vs. Non-Prod) so they better reflect how the team should be working.

Standardize and clean up existing conventions for issue types, priority vs. severity, and sprint accountability, and encode them consistently into the tool.

Coordinate process optimizations across the business to align our current workflows and standards.

Improve existing dashboards, boards, filters, and reporting to give the team and leadership clearer visibility into progress and health.

Document the refined workflows and provide lightweight guides so the team can sustain the improvements after the engagement.

Required Qualifications

3+ years hands-on JIRA administration/configuration — reworking workflows, issue types, permissions, boards, dashboards, and reporting in established environments.

Strong grasp of Agile/sprint delivery and how to translate team processes into clean backend workflow design.

Proven ability to assess an existing setup and improve it, rather than only building from scratch.

Proven ability to coordinate process alignment across internal teams, IT, and external vendors in a governed enterprise environment.

Excellent documentation and stakeholder-communication skills.

Preferred Qualifications

Experience optimizing an established JIRA Cloud instance in a governed enterprise environment.

Familiarity with Confluence, Advanced Roadmaps, and Zephyr