Jira Administrator

Onbench, Inc.; New York (NY); A distancia; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote from LATAM

Long-term contract

Descripción de la vacante

Onbench, Inc. collaborates with an innovative EdTech company to expand their Atlassian ecosystem.

The Jira/Confluence Administrator will shape governance, configure projects, and implement automation to empower teams across the organization from a remote LATAM location. The role covers maintaining workflows, screens, and permissions, managing marketplace apps, and ensuring security and scalability while providing end-user training and documentation.

Formación

• 3+ years of experience administering Jira and Confluence
• Strong understanding of Jira workflow design, schemes, admin settings, and permission models
• Hands-on experience with Jira Service Management (SLAs, queues, portals, forms)
• Experience with Confluence space administration, content structuring, and permissions
• Familiarity with automation tools (Automation for Jira, ScriptRunner)
• Familiarity with Atlassian REST APIs
• Ability to translate business needs into scalable, maintainable Atlassian solutions
• Strong troubleshooting and problem-solving skills
• Advanced English

Responsabilidades

• Configure and maintain Jira projects, workflows, screens, fields, permissions, and schemes
• Administer Confluence spaces, templates, permissions, macros, and add-ons
• Implement and maintain automation rules across Jira and Confluence
• Manage user and group access following security and governance standards
• Oversee installation, configuration, and lifecycle management of Marketplace apps
• Configure and maintain service projects, request types, SLAs, queues, email channels, portals, and workflows
• Optimize customer portals and knowledge-base integrations with Confluence
• Develop automation and escalation rules for incident, problem, and change management
• Serve as the primary point of contact for Jira/Confluence issues, enhancements, and requests
• Troubleshoot system errors, performance issues, and plugin conflicts
• Provide end-user training and documentation
• Enforce platform governance, naming conventions, and access control
• Identify opportunities to enhance reporting, KPIs, and cross-team visibility
• Develop and manage automations using native tools or scripting (Automation for Jira, ScriptRunner, REST APIs)

Conocimientos

Jira

Confluence

Workflow design

Jira Service Management

Automation for Jira

ScriptRunner

REST APIs

Security governance

English (Advanced)

Herramientas

Automation for Jira

ScriptRunner

Atlassian REST APIs

Descripción del empleo

Our client is an innovative EdTech company established over 10 years ago. Originally based in New York City, they are now supporting dozens of schools across the United States. By reimagining the classroom experience, they developed a proprietary algorithm that allows teachers to personalize lesson plans for students on a daily and weekly basis.

We are looking for a Jira / Confluence Administrator to join their international team and support the evolution, scalability, and governance of their Atlassian ecosystem. You will configure, maintain, and optimize Jira and Confluence to empower teams across the organization. Check it out!

Requirements

• 3+ years of experience administering Jira and Confluence
• Strong understanding of Jira workflow design, schemes, admin settings, and permission models
• Hands-on experience with Jira Service Management (SLAs, queues, portals, forms)
• Experience with Confluence space administration, content structuring, and permissions
• Familiarity with automation tools (Automation for Jira, ScriptRunner)
• Familiarity with Atlassian REST APIs
• Ability to translate business needs into scalable, maintainable Atlassian solutions
• Strong troubleshooting and problem-solving skills
• Advanced English

Responsibilities

• Configure and maintain Jira projects, workflows, screens, fields, permissions, and schemes
• Administer Confluence spaces, templates, permissions, macros, and add-ons
• Implement and maintain automation rules across Jira and Confluence
• Manage user and group access following security and governance standards
• Oversee installation, configuration, and lifecycle management of Marketplace apps
• Configure and maintain service projects, request types, SLAs, queues, email channels, portals, and workflows
• Optimize customer portals and knowledge-base integrations with Confluence
• Develop automation and escalation rules for incident, problem, and change management
• Serve as the primary point of contact for Jira/Confluence issues, enhancements, and requests
• Troubleshoot system errors, performance issues, and plugin conflicts
• Provide end-user training and documentation
• Enforce platform governance, naming conventions, and access control
• Identify opportunities to enhance reporting, KPIs, and cross-team visibility
• Develop and manage automations using native tools or scripting (Automation for Jira, ScriptRunner, REST APIs)

Opportunity

• Full-time, long term contract
• Remote from LATAM.
• Work with a forward-thinking EdTech organization making a meaningful impact in education.