Jira Service Management Lead — AI-Driven ITSM Automation

Accenture PLC

Houston (TX)

On-site

USD 120,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is hiring a JSM-focused practitioner to design and implement platform configurations, automation, and AI-enabled capabilities that reduce manual effort and improve service delivery. You’ll collaborate with Agile consultants and client stakeholders on high-visibility engagements, delivering scalable Jira Service Management solutions across enterprise processes.

You will own workflow automation, integrate JSM with enterprise systems, and apply ITIL-aligned practices to drive efficiency

Qualifications

5+ years hands-on experience configuring and administering Jira Service Management (JSM) with REST APIs, webhooks, or native connectors
5 years designing and implementing service management workflows and ITIL-aligned configurations
5+ years helping enterprise clients improve service delivery operations
5 years hands-on experience with Atlassian automation (ScriptRunner or Automation for Jira)
Bachelor's degree or equivalent work experience (12 years)

Responsibilities

Configure workflows, forms, approvals, notifications, and automation rules.
Streamline service delivery through intelligent workflow design.
Integrate JSM with enterprise applications and business processes.
Integrate automation to reduce manual effort and improve service consistency.
Leverage Atlassian Intelligence and Rovo capabilities to improve knowledge discovery, virtual assistance, and service automation.
Identify opportunities to enhance service experiences using AI-powered workflows.
Monitor and optimize AI-enabled service capabilities.
Travel may be required for this role; amount of travel varies 0–100%