Jira Developer

OST, Inc.; McLean (VA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Full benefits

Bonus potential

Job summary

Optimal Solutions & Technologies (OST, Inc.) in McLean, Virginia seeks a Jira Developer to design and implement tailored Jira/JSM and Confluence workflows, fields, and permissions across Cloud and Data Center environments.

You will collaborate with cross-functional teams to deliver features, automate processes via Script Runner and REST APIs, manage access and security, and serve as SME with training across departments.

Qualifications

• College degree in Computer Science, IT, or related field.
• 5+ years administering Atlassian Cloud/Data Center products (Jira, JSM, Confluence).
• Experience with Jira Automation and Script Runner.
• Strong knowledge of JSM portals, SLAs, and Assets (Insight).
• Familiarity with Git, PostgreSQL, and AWS.
• Ability to obtain Public Trust Clearance.
• US residency for 3+ years.

Responsibilities

• Design and implement tailored Jira/JSM and Confluence workflows, fields, and permissions across Cloud and Data Center.
• Build and maintain JSM workflows, including incident, request, change, and problem management; asset management (Assets/Insight); service catalogs.
• Collaborate with cross-functional teams to deliver features and ensure integration with cloud infrastructure (AWS, Azure, GCP).
• Develop custom apps, scripts, and automations using Script Runner or REST APIs to extend Atlassian capabilities.
• Troubleshoot and resolve technical issues; maintain smooth operations and quick resolutions.
• Organize Confluence spaces, standardize templates, permissions, and integrate with JSM portal search.
• Manage user access, security governance, and system performance in Atlassian apps.
• Work independently while collaborating with team members and delivering quality solutions.
• Serve as SME, documenting configurations, best practices, and conducting user training across departments.

Skills

Jira Administration

Jira Automation

Script Runner

Confluence Experience

PostgreSQL

REST API familiarity

Problem-Solving

Communication Skills

Public Trust Clearance

Education

Bachelor’s degree in Computer Science or IT

Tools

Jira

JSM

Confluence

Script Runner

REST APIs

Git

PostgreSQL

AWS

Job description

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services.

The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.

Jira Developer

Description of specific duties in a typical workday for this position:

• Design and implement tailored workflows, issue types, custom fields, permission schemes, and screen layouts across Jira Software, JSM, and Confluence Cloud and Data Center.
• Build and maintain JSM workflows, including incident, request, change, and problem management processes, asset management (Assets/Insight), and service catalogs.
• Collaborate with cross-functional teams to deliver application features and enhancements on time, ensuring integration with existing systems and cloud infrastructure (AWS, Azure, GCP).
• Develop custom apps, scripts, and automations using Script runner or REST APIs to extend native Atlassian capabilities.
• Troubleshoot and resolve technical issues, ensuring smooth operations and quick resolution of problems.
• Organize and optimize Confluence spaces, establish standardized templates, permissions, and seamless integration with JSM portal search.
• Manage user access, security governance, and system performance in Atlassian applications.
• Work independently while collaborating with other team members, managing your workload efficiently and delivering quality solutions.
• Serve as the subject matter expert (SME), documenting system configurations, best practices, and conducting user training across departments.

Requirements (Years of experience, Education, Certifications)

• College degree in Computer Science, Information Technology, or a related field is preferred.
• Minimum of 3-5+ years hands-on experience administering and developing on Atlassian Cloud/Data Center products (Jira, JSM, Confluence)
• At least five (5) years' experience in Information Technology
• Advanced knowledge of Jira Automation, Script Runner, or similar workflow automation tooling.
• Deep understanding of JSM customer portals, request types, SLAs, and Assets (Insight).
• Familiarity with source control (e.g., Git, GitHub, GitLab)
• Strong understanding of Postgres SQL and AWS
• Excellent problem-solving and troubleshooting skills.
• Effective communication and collaboration skills.
• Must be able to obtain a Public Trust Clearance
• US residency of 3+ years

Nice to Have (skills that are not required, but nice to have)

• Prior experience migrating from Jira Data Center/Server to Atlassian Cloud.

This is a full-time position paying a base salary of $110,000 - 120,000, full benefits, and has possible bonus potential based on merit and performance.

OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.