Jira & Confluence Migration Specialist

TechDigital Group; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm located in Phoenix is seeking an experienced Jira & Confluence Migration Specialist to lead their migration to Atlassian Cloud. The role requires deep knowledge in Jira/Confluence architecture and strong problem-solving abilities. Collaborate with various teams to ensure seamless transitions and positive user experiences. Competitive salary and opportunities for professional growth are offered.

Qualifications

• Proven experience in migrating Jira and Confluence from Data Center to Atlassian Cloud (SaaS).
• Deep understanding of Jira and Confluence architecture, configurations, and administration.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Provide support for on-call escalations and perform root cause analysis.
• Independently resolve tickets within agreed SLA.
• Ensure positive customer experience through First Call Resolution.

Skills

Jira migration

Confluence migration

Problem-solving

Communication skills

Cloud architecture knowledge

Tools

Jira Cloud Migration Assistant

Confluence Cloud Migration Assistant

Job description

Overview

Position Overview: We are seeking an experienced Jira & Confluence Migration Specialist to lead the migration of our Atlassian tools (Jira and Confluence) from a Data Center environment to Atlassian Cloud (SaaS). The ideal candidate will have hands-on experience in planning, executing, and managing similar migrations, with a deep understanding of Atlassian tools, cloud architecture, and best practices for ensuring a seamless transition. This role requires strong technical expertise, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.

Responsibilities

• Provide support for on-call escalations and perform root cause analysis of given issues.
• Independently resolve tickets within agreed SLA of ticket volume and time.
• Adhere to quality standards, regulatory requirements, and company policies.
• Work on value-adding activities such as knowledge base updates & management, training freshers, coaching analysts.
• Ensure a positive customer experience and CSAT through First Call Resolution and minimizing reopened/rejected cases.

Required Skills and Qualifications

• Proven experience in migrating Jira and Confluence from Data Center to Atlassian Cloud (SaaS).
• Deep understanding of Jira and Confluence architecture, configurations, and administration.
• Hands-on experience with Atlassian migration tools (e.g. Jira Cloud Migration Assistant, Confluence Cloud Migration Assistant).
• Strong knowledge of Atlassian Cloud features, limitations, and best practices.
• Familiarity with third-party plugins and their compatibility with Atlassian Cloud.
• Experience with user management, including SSO and integration with identity providers (e.g., Okta, Azure AD).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills, with the ability to work with technical and non-technical stakeholders.