JIRA Administrator

Mindlance; Columbia (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A national recruiting company is seeking a JIRA Administrator to manage and support JIRA configurations and assist multiple teams. The ideal candidate will have expert-level system administration knowledge of JIRA and be adept at developing collaborative relationships with clients. Responsibilities include creating audits, training users, and ensuring the JIRA server's readiness. A degree is preferred, alongside strong presentation skills and a penchant for innovative problem-solving. This position is essential for optimizing JIRA operations within the company.

Qualifications

• Expert-level knowledge of JIRA system administration required.
• Ability to develop and manage workflows in collaboration with customers.
• Experience in technical assistance and training for software tools.

Responsibilities

• Manage, maintain, and support JIRA configuration changes.
• Create custom projects and workflows in JIRA.
• Lead training sessions for users on JIRA and other tools.

Skills

Expert-level system administration knowledge of JIRA

Ability to understand customer needs

Good conflict management skills

Good presentation skills

Collaborative relationship building

Education

Degree preferred

Tools

JIRA

Job description

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at http://www.mindlance.com.

Job Description

JIRA is used for issue tracking and project management by many teams. The JIRA administrator will manage, maintain, and support all JIRA configuration changes, including the evaluation and support of plugins across multiple environments. The administrator needs to work independently with multiple areas of the company.

Job Functions

• Create custom projects in JIRA. This may include creating complex project workflows, and custom issue type, screen, field, permission, and notification schemes.
• Create queries, reports, dashboards, and agile boards.
• Set-up a production-ready JIRA server, with strategy for periodic backup, high availability and disaster recovery.
• Manage user permissions to tools according to the needs of projects and teams.
• Lead and provide technical assistance and training in using JIRA and other tools, as identified.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Research and utilize industry methods and techniques.

Required Knowledge / Skills

• Expert-level system administration knowledge of JIRA.
• Be willing to work directly with customers in developing workflows, screens, etc., to fit their desired outcome.
• Ability to understand what the customer wants, and to provide guidance on what may or may not work with regards to workflows, customization, etc.
• Ability to build collaborative relationships.
• Possess overall business acumen.
• Identify opportunities to be creative and innovative.
• Demonstrate good conflict management skills and be decisive.
• Possess good presentation skills.
• Be comfortable interacting with senior management.

Preferred Skills, Education, Experience

• Shell or Perl scripting.
• Degree preferred.