Jira Admin

Jobgether SRL; United States; Remote; USD 85,000 - 120,000; Part time

Benefits offered by this job

Remote work opportunity

Contract position

Job summary

Jobgether SRL is seeking a Jira Administrator based in the United States to oversee Jira Cloud/Data Center configurations, workflows, automations, and integrations with external systems via APIs and webhooks. The role emphasizes documentation, troubleshooting, and independent ownership within a dynamic, evolving environment.

This contract position offers remote work, with responsibilities including managing email handlers and ensuring reliable ticket workflows while collaborating with

Qualifications

• 3–5 years of hands-on Jira Admin experience

Responsibilities

• Administer Jira Cloud or Data Center environments and ensure day-to-day reliability
• Configure workflows, automation rules, custom fields, permission schemes, and JQL
• Develop and maintain Jira integrations with external systems via webhooks, REST APIs, and middleware
• Configure and manage email handlers and mail-to-ticket ingestion
• Document configurations, processes, and integrations clearly for knowledge transfer
• Collaborate with stakeholders to ensure Jira supports operational needs

Skills

Jira Cloud

Jira Data Center

Workflows

Automation

JQL

APIs

Email handlers

Troubleshooting

Documentation

Independent worker

Tools

Salesforce

ServiceNow

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Jira Admin based in United States.

This role is responsible for administering and optimizing Jira in a dynamic, evolving technical environment. You will manage core Jira configurations, including workflows, automation, custom fields, permissions, and queries. The position also involves integrating Jira with external systems through APIs, webhooks, and middleware solutions. You will help maintain reliable ticket and email-based workflows while identifying opportunities to improve system efficiency. Because the environment is still being documented and developed, strong problem-solving and organizational skills will be essential. The role also places a strong emphasis on creating clear technical documentation that supports continuity and future administration.

Accountabilities

• Administer and maintain Jira Cloud or Data Center environments, ensuring reliable configuration and day-to-day operation.
• Configure and manage Jira workflows, automation rules, custom fields, permission schemes, and JQL queries.
• Develop and maintain integrations between Jira and external systems using webhooks, REST APIs, and middleware-based solutions.
• Configure and manage email-handler and mail-to-ticket ingestion processes.
• Work effectively within an undocumented or evolving Jira environment, assessing existing configurations and identifying areas for improvement.
• Troubleshoot configuration and integration issues and implement practical solutions to maintain efficient workflows.
• Create clear, accurate technical documentation covering configurations, processes, integrations, and administrative procedures.
• Prepare comprehensive documentation to support future administration, knowledge transfer, and offboarding activities.
• Collaborate with relevant stakeholders to understand system requirements and ensure Jira continues to support operational needs.

Requirements

• 3–5 years of hands‑on experience administering Jira Cloud or Jira Data Center.
• Strong practical knowledge of Jira workflows, automation rules, custom fields, permission schemes, and JQL.
• Experience integrating Jira with external systems using webhooks, REST APIs, or middleware-based integration tools.
• Experience configuring Jira email handlers and mail-to-ticket ingestion.
• Ability to assess and work confidently within environments that may be undocumented, incomplete, or actively evolving.
• Strong technical documentation and knowledge-transfer skills, with the ability to clearly document configurations and processes.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to work independently, organize priorities, and take ownership of Jira administration tasks.
• Previous experience integrating Jira with vendor support or ticketing platforms such as Salesforce or ServiceNow is a plus.
• Strong communication and collaboration skills when working with technical and non-technical stakeholders.

Benefits

• Remote work opportunity.
• Contract position with an opportunity to contribute to an evolving technical environment.
• Hands‑on ownership of Jira administration and configuration.
• Exposure to API, webhook, middleware, and enterprise system integrations.
• Opportunity to improve system processes, documentation, and operational efficiency.
• Experience working across Jira Cloud or Data Center administration and external ticketing platforms.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-­contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.