JFS - Product Specialist 1/ PS1

RICEFW Technologies Inc; Kentucky; On-site; USD 60,000 - 80,000; Full time

Job summary

RICEFW Technologies Inc is seeking an ODJFS Operations Support on 2nd shift (3:00pm-12am) in Kentucky. The role schedules jobs using Control-M/EM, monitors batch workloads on mainframe and distributed systems, and coordinates with programmers to resolve abends.

Candidates should have 2-5 years of Control-M experience, JCL, TS/ISPF usage, and ServiceNow familiarity is a plus. Weekend work on rotation applies; some holidays may be required.

Qualifications

• 2-5 years of experience with scheduling jobs in Control-M/EM.

Responsibilities

• Schedule pre-defined jobs within Control-M/EM.
• Manage/maintain calendars within Control-M/EM.
• Manage batch workload in Production Control environment for mainframe and distributed apps.
• Identify and fix abends, escalate when SLA is jeopardized, document issues in ServiceNow.
• Communicate clearly in writing and verbally with support staff.
• Use TSO/ISPF, JCL, and Control-M/EM for daily tasks.

Skills

Control-M scheduling

Batch job management

JCL troubleshooting

SLA escalation

Verbal communication

Written communication

TSO/ISPF usage

Nagios familiarity

IP Monitor familiarity

Tivoli familiarity

AJF batch workload

ServiceNow tickets

Tools

BMC Control-M/EM

BMC Enterprise Manager

AJF

TSO/ISPF

Nagios

IP Monitor

Tivoli

ServiceNow

Job description

ODJFS Operations Support (PS1)

2ndshift (3:00pm-12am)

Includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time.

Schedule jobs via Control-M/EM and make schedule temporary and permanent modifications to existing jobs.

Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.

Experience with BMC Control-M/EM is a mandatory requirement. Additional experience with JCL, SDSF & general Mainframe knowledge is preferred, with ServiceNow experience being a plus.

Detailed Day-To-Day Job Duties to be performed:

• Schedule pre-defined jobs within Control-M/EM.
• Manage/maintain calendars within Control-M/EM.
• Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications.
• Identify and fix common abends, alert support staff when problems develop, escalating issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks).
• Clear and effective written and verbal communication skills are required.
• Efficient use of system tools (i.e. Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager).

REQUIRED Skill Sets (include years of exp.):2-5 years

• Efficient in using BMC Control-M for schedulingjobs.
• Efficient in using BMC Control-M for managing batch jobs.
• Efficient in using BMC EnterpriseManager for scheduling batch jobs.
• Efficient in using BMC EnterpriseManager or managing batch jobs.
• Skill in managing batch workload onAJF for both mainframe and client server applications.
• Expertise in identifying abends andusing JCL to fix those abends.
• Capacity to analyze alert messagesand/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized.
• Ability to clearly and effectivelycommunicate verbally to support staff when problems develop.
• Ability to clearly and effectivelycommunicate in writing a summation of a problem with pertinent details.
• Proficient in using TSO/ISPF to analyze status and identify issues withbatch jobs.
• Capability to recognize server problems by utilizing Nagios, IP Monitor andTivoli.

DESIRED Skill Set (include years of exp.):2-5 years

• Expert ability to analyze and manage batch workload on AJF for bothmainframe and client server applications by using both BMC Control-M and EM tools respectively.
• Expert level in identifying and fixing common abends using JCL.
• Familiarity with batch job alert messages and shout messages coupled withthe ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
• Ability to clearly and effectively communicate verbally to support staffwhen problems develop.
• Ability to clearly and effectively communicate in writing a summation of aproblem with pertinent details.
• Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job ControlLanguage (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
• Familiarity with ServiceNow Incidents & Tasks.

Required/Desired Skills

• Efficient in using BMC Control-M for scheduling and managing batch jobs.
• Efficient in using BMC Enterprise Manager for scheduling and managing batch jobs.
• Skill in managing batch workload on AJF for both mainframe and client server applications.
• Capacity to analyze alert messages and/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized.
• Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
• Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.

AM: Ashley Hetman

Remote, Interview via Teams