JFK Terminal 4: Senior Multi-Unit Restaurant Leader

SSP Group; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive bonus potential

Benefits package with medical, dental,

Job summary

SSP America at JFK Terminal 4 seeks an Operations Manager to oversee multiple restaurant concepts, coaching and developing Restaurant General Managers to drive operational excellence, financial performance, and brand standards.

Reporting to the onsite Director of Operations, you will lead multi-unit teams in a high-volume environment, turn standards into habits, and mentor leaders to become strong business owners. Requires strong P&L acumen and expert-level financial oversight.

Qualifications

• Minimum 7 years of restaurant or foodservice management experience.
• Minimum 5 years as a Restaurant General Manager in a full-service restaurant with bar.
• Prior multi-unit leadership experience overseeing General Managers strongly preferred.
• Proven ability to coach, develop, and hold leaders accountable.
• Strong operational and financial acumen - expert-level P&L knowledge.
• Comfortable leading in high-volume, fast-paced environments.
• Strong communicator who can partner with executives, union leaders, and diverse teams.
• Ability to meet airport security requirements.

Responsibilities

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts.
• Hold GMs accountable for execution, results, and consistency.
• Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership.
• Drive performance across: Food quality and execution; Guest experience and service standards; Labor, food cost, and controllables; Compliance, safety, and brand standards.
• Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy.
• Ensure systems, processes, and reporting are consistently followed.
• Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls.
• Identify gaps, address underperformance, and celebrate wins.

Skills

Leadership

Coaching

Communication

P&L knowledge

High-volume operations

Team development

POS systems

Microsoft Office

Education

High School Diploma

Post-secondary education preferred

Tools

POS systems

Microsoft Office

Job description

SSP America at JFK Terminal 4 seeks an Operations Manager to oversee multiple restaurant concepts, coaching and developing Restaurant General Managers to drive operational excellence, financial performance, and brand standards.

Reporting to the onsite Director of Operations, you will lead multi-unit teams in a high-volume environment, turn standards into habits, and mentor leaders to become strong business owners. Requires strong P&L acumen and expert-level financial oversight.