JFK AOC Operator - Traffic Management (N-2026-06)

Arora and Associates, P.C.; New York (NY); Presencial; USD 70.000 - 75.000; Jornada completa

Descripción de la vacante

Arora and Associates, P.C. is seeking a full-time JFK AOC Operator for the traffic management team at the JFK Airport Operations Center. Primary duties include monitoring ITS equipment, disseminating traffic status to airport stakeholders, and coordinating with PAPD and port authorities.

You will log events, generate updates, and support the Shift Supervisor in communicating conditions. The role requires flexibility for weekend/holiday shifts and occasional on-call hours; prior experience with

Formación

• Professional demeanor with stakeholder interaction
• Familiarity with regional transportation network
• Strong critical thinking and problem-solving
• Excellent oral, written and interpersonal communication
• Ability to stay composed under pressure
• Strong teambuilding skills
• Ability to work independently and in a fast-paced environment
• Experience with Microsoft Excel
• Experience with ITS devices (CCTV, VMS, PVMS)
• Basic knowledge of data analytics for data-driven decisions

Responsabilidades

• Monitor and control ITS including CCTV, PAPD and Port Authority radios, PVMS and VMS
• Monitor JFK AOC dashboards to manage landside traffic
• Follow SOPs in the Traffic Management Handbook and Playbook
• Log events, mitigations, incidents and closures
• Prepare and send periodic traffic status updates
• Coordinate with PAPD Construction Sergeant/Lieutenant
• Answer phone calls
• Assist Shift Supervisor with communicating traffic conditions
• Prepare end-of-shift staffing report
• Monitor facility email inbox and respond to emails
• Work weekends and holidays on a rotating basis; on-call 24/7 as needed

Conocimientos

Stakeholder comms

Transport network

Analytical thinking

Communication skills

Resilience

Teamwork

Autonomy

Excel

ITS devices

Data analytics

Herramientas

CCTV

PVMS

VMS

PAPD radios

Descripción del empleo

ARORA and ASSOCIATES, P.C. is seeking a full-time Operator for the traffic management team at the JFK Airport Operations Center (AOC). The position will be full-time at the JFK AOC. The anticipated work hours for this position is TBD but tentatively from 1PM – 11PM consisting of 10-hour workdays on a rotating schedule of alternating 5-day and 3-Day workweeks, including weekend and holidays coverage on a rotating basis. The JFK AOC Operators will be the main personnel actively monitoring traffic conditions, maintaining a lot of events and disseminating traffic status information to airport stakeholders.

Organizational Relationship:

Reports directly to ARORA and ASSOCIATES, P.C.

Desired qualities of the JFK AOC Operator:

• Professional demeanor and the ability to interact with stakeholders both in-person and over the phone.
• Familiarity with regional transportation network.
• Strong critical thinking, analytical, and problem-solving skills.
• Good oral, written and interpersonal communication skills.
• Ability to remain composed during stressful high pressure situations.
• Strong teambuilding skills.
• Ability to work independently and as a team member in a fast-paced, deadline-driven environment.
• Experienced with Microsoft Office suite (particularly Excel).
• Experienced with using ITS devices used at TMC’s (cameras, VMS, etc.).
• Basic knowledge of data analytics to help make data driven decisions.

Responsibilities include, but are not limited to, the following:

• Monitor and control intelligent transportation systems including but not limited to CCTV, PAPD and Port Authority Operations radio channels, PVMS and VMS.
• Monitor data from the JFK AOC Operational Dashboards to actively manage landside traffic conditions throughout the airport.
• Follow all SOPs and guidelines in the JFK AOC Traffic Management Handbook and Playbook developed by the Operations Manager in conjunction with the Shift Supervisors.
• Log all events, mitigations, incidents and construction closure that impact traffic conditions.
• Preparing and sending periodic traffic status updates summarizing traffic conditions, mitigations implemented, flight delays and cancellations, PAPD posts and officers, relevant incidents and any construction closure that may impact traffic conditions.
• Coordinate with the PAPD Construction Sergeant/Lieutenant to keep traffic flowing throughout the airport.
• Responsible for answering phone calls.
• Assisting the Shift Supervisor with communicating relevant traffic conditions to airport stakeholders at the JFK AOC.
• Responsible for preparing and end of shift report that will summarize staffing of the traffic management team at the AOC, PAPD Staffing in the field, peak hour volumes and mitigations implemented during the operational period.
• Monitoring the facility email inbox and replying to email messages as necessary.
• Must be flexible with their schedule and will be required to work a weekend shift weekly and on holidays on a somewhat regular basis.
• On rare occasions, you may be required to work extra hoursor be on-call 24/7 at any time as the situation dictates including weekends, overnights, holidays, and in inclement weather as needed.

Salary Range: $70,000-$75,000

Arora and Associates, P.C. is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Women, disabled persons and veterans are encouraged to apply.

Additional information about Arora and Associates, PC is available on our website: www.arorapc.com

Job Title

JFK AOC Operator - Traffic Management (N-2026-06)