Dispatcher

Roy Jorgensen Associates, Inc; Denver (CO); On-site; USD 28,000 - 29,000; Part time

Job summary

Roy Jorgensen Associates, Inc. is seeking a part-time Traffic Management Center Operator for the Denver, CO area, working weekends. The role monitors I-70, communicates with Road Rangers, and maintains real-time incident data using ITS devices and software.

Candidates must have a clean driving record and pass a background check. Responsibilities include disseminating incident information, documenting status with agencies, and delivering strong customer service while adhering to all regulations

Qualifications

• High School Diploma/GED required.
• Ability to use integrated software with radio, voice, data or video communications.
• Ability to obtain and disseminate information from CCTV, scanners, field personnel, internet, two-way radio and customers.
• Willing to work extended hours, weekends and holidays.
• Ability to solve problems, prioritize duties and complete tasks promptly.
• Team player with ability to work with various personalities.
• Advanced skills with Windows OS, Word and Excel.
• Type 40 wpm with accuracy.
• Strong communication skills including diction, grammar and spelling.
• Ability to work independently.
• Provide pleasant customer service experience.
• Be organized, responsible and timely.
• Ability to multitask.
• Strong directional sense.
• Present positive and professional image.
• Support organization's goals and values.
• Ability to learn new programs and adapt quickly.

Responsibilities

• Manage traffic incident information per SOP.
• Disseminate incident information via signs, radio, text and phone.
• Obtain and report incident status to multiple agencies.
• Detailed documentation and reporting of incidents.
• Notify supervisor of equipment or system malfunctions.
• Provide outstanding customer service when responding to calls.

Skills

Flexibility

Problem solving

Teamwork

Typing speed

Communication

Independence

Customer service

Organization

Multitasking

Situational awareness

Professionalism

Quick learner

Education

High School Diploma/GED

Tools

Windows

Microsoft Word

Microsoft Excel

Job description

Dispatcher - Traffic Management Center Operator
Part Time (weekends)

Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance management. For over 60 years Jorgensen has provided a diverse range of facility and highway infrastructure, consulting, maintenance and management services. Our firm is focused on the operations and maintenance of transportation and public works infrastructure assets.

Roy Jorgensen Associates, Inc. is currently seeking Traffic Management Center (TMC) Operators to perform maintenance operations in the Denver, CO area. TMC Operators are responsible for monitoring I-70 and will report to the CTMC in Golden, CO. Responsibilities include communicating with Road Rangers for emergencies and/or incidents on the roadway and documenting all work performed with detailed time logs, etc. This position requires utilizing ITS devices and software to maintain an accurate real-time traffic incident status database and adherence to all applicable federal, state, and local regulations, as well as Jorgensen Company policies and procedures.

Salary: $20.00-$21.00/hour, depending on experience.

Schedule:

• Saturdays 12:00 AM (Midnight) to 6:00 AM
• This position also helps to cover shifts in the event someone is sick or on vacation. The TMC is a 24/7 operation so shift opportunities could be any day, any hour of the week.

Responsibilities:

• Manage traffic incident information in accordance with the applicable standard operating guidelines
• Disseminate pertinent traffic incident information via Dynamic Message Signs, Highway Advisory Radio, Text Messages and telephone communication
• Obtain and report traffic incident status information to and from multiple agencies
• Detailed documentation and reporting of incidents
• Notify supervisor of equipment or system malfunctions
• Provide outstanding customer service when responding to customer calls

Clean driving record is essential
Must pass criminal background check

Geographic area applicable to CDOT Local Hiring Goal consists of, but is not limited to, the following zip codes: 80010,80011, 80019, 80022, 80205, 80207, 80211, 80216, 80221, 80238, 80239, 80249, 80266.

Qualifications:

• High School Diploma/GED
• Ability to utilize integrated software along with radio, voice, data or video communications
• Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers
• Willing and able to work extended hours, weekends and holidays
• Ability to solve problems, prioritize duties and complete required tasks promptly
• Must be a team player and have the ability to work well with various personality types
• Advanced skill with Windows operating system, Microsoft Word and Excel
• Ability to type 40 wpm with accuracy
• Strong communication skills including diction, grammar and spelling
• Ability to work independently
• Willing and able to provide pleasant customer service experience
• Must be organized, responsible and timely
• Ability to multitask
• Strong directional sense
• Consistently present positive and professional image
• Support organization's goals and values
• Ability to learn new programs and adapt to a new environment quickly

Total Compensation Package to include

• Competitive base pay, recognition incentives and extensive training opportunities. Comprehensive Benefit Plan options for full time employees to include: Health, Vision, and Dental insurance, 401(k) Retirement Plan, Vacation, Sick, 12 paid Holidays, Life Insurance, Long Term Disability coverage, Flexible Spending Accounts, Health Savings Accounts, Critical Illness coverage, Pet Insurance Discount, Employee Assistance Plans and more!

Company will conduct Background check, MVR and Controlled Substance testing prior to hire.

Roy Jorgensen Associates, Inc. is an Equal Opportunity Employer and is committed to diversity in our workforce. EOE/M/F/D/V