Jewelry Store Manager: Lead Team & Elevate Customer Experience

Zales Jewelers; North Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

Signet Jewelers is seeking a Store Manager for a Zales Jewelers location in the United States. The role leads daily operations, drives sales, and ensures exceptional customer service while coaching team members and managing inventory and visuals.

You will implement brand standards, schedule staff, and coordinate with mall management to optimize store performance and guest satisfaction. Strong leadership and communication are essential.

Qualifications

• Education: minimum two years of college; preferred.
• Retail sales experience: at least 3 years, or 2 years sales plus 1 year management.
• Diamond Council of America certification preferred.
• Advanced communication and strong interpersonal skills.
• Proficient with MS Office and store systems.

Responsibilities

• Lead day-to-day store operations to meet sales, profitability, customer satisfaction goals.
• Develop and coach team members to deliver a best-in-class customer experience.
• Manage inventory control, visual merchandising, and loss prevention.
• Schedule and coach staff, including opening/closing shifts and peak periods.
• Collaborate with mall management and other Signet stores for best practices.

Skills

Leadership

Advanced communication

Customer service

Sales leadership

Team development

Interpersonal skills

Education

Two years of college

Tools

MS Office

POS systems

Job description

Signet Jewelers is seeking a Store Manager for a Zales Jewelers location in the United States. The role leads daily operations, drives sales, and ensures exceptional customer service while coaching team members and managing inventory and visuals.

You will implement brand standards, schedule staff, and coordinate with mall management to optimize store performance and guest satisfaction. Strong leadership and communication are essential.