Jewelry Sales Support Specialist

PAJ, Inc (Prime Art & Jewel); Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

PAJ, Inc (Prime Art & Jewel) is seeking a detail-oriented administrator to support the sales team in Dallas. You will update sales and RA reports, prepare samples, and collaborate with Product Development to adjust items as needed.

The role includes processing orders, managing EDI releases, coordinating with Purchasing and Accounting, and assisting with trade shows and customer visits. Strong organizational and communication skills are essential.

Qualifications

• Critical thinking—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Detail orientation—the individual demonstrates accuracy and thoroughness; monitors their own work to ensure quality and applies feedback to improve performance.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and completes projects in a timely manner.
• Security—the individual observes security procedures and handles jewelry properly.
• Customer service—the individual manages difficult client/customer situations, responds promptly to external and internal customers professionally and meets commitments.

Responsibilities

• Update sales report, RA reports and information for sales plan for each account.
• Create sample order, tag, pack and ship samples.
• Collaborate with Product Development to adjust item as needed.
• Submit price changes, sample requests with stone or model changes.
• Update customer presentation.
• Enter orders and follow up with production, inventory, shipping and customer.
• Release EDI orders and ensure shipped according to specifications.
• Collaborate with Purchasing to ensure items ordered follow spec sheets for each account.
• Complete GIA stone submissions and documentation.
• Inventory Control including bin stock and projections.
• Collaborate with Accounting to ensure RAs and returns are processed properly.
• Assist with organizing and driving to trade shows, jewelry events, and customer visits.

Skills

Critical thinking

Planning/organizing

Detail orientation

Adaptability

Dependability

Security

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

PAJ, Inc (Prime Art & Jewel) is seeking a detail-oriented administrator to support the sales team in Dallas. You will update sales and RA reports, prepare samples, and collaborate with Product Development to adjust items as needed.

The role includes processing orders, managing EDI releases, coordinating with Purchasing and Accounting, and assisting with trade shows and customer visits. Strong organizational and communication skills are essential.