Jewelry Sales Associate

24 Seven Talent; Dallas (TX); On-site; USD 23,866 - 33,992; Full time

Job summary

Join a forward-thinking company as a full-time Sales Associate in Dallas, where your passion for customer service and sales excellence will shine. This role offers the opportunity to create memorable experiences for customers in a vibrant showroom environment. You will utilize your product knowledge and sales strategies to guide customers through their purchasing journey, ensuring a high-quality experience that reflects the company's commitment to sustainability and compassion in the jewelry industry. If you're ready to exceed goals and collaborate with a dynamic team, this is the perfect opportunity for you!

Qualifications

• Passion for customer service and exceeding sales goals.
• Strong communication skills and attention to detail.

Responsibilities

• Guide customers through purchasing decisions and provide personalized experiences.
• Manage incoming sales leads and maintain a luxury customer experience.

Skills

Customer Service

Sales Strategies

Product Knowledge

Communication

Collaboration

Tools

ERP System

Job description

Location: Dallas, TX

Pay: $21/hr + bonuses + benefits

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location.

What you’ll do:

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Job Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Retail
• Skills: Jewelry, Product Knowledge, Lead

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