Jewelry Production Associate

Haverhill; Warren (RI); On-site; USD 42,000 - 64,000; Full time

Job summary

HAVERHILL makes every piece to order, by hand, in Warren, Rhode Island, and ships within days of the order being placed. The Jewelry Production Associate supports across production departments with high-mix work and strong quality standards.

The role requires reading specifications, accurate handling of small high‑value items, and willingness to rotate across stations as needed to meet the daily schedule.

Qualifications

• High school diploma or equivalent.
• Willingness to rotate across departments and cross-train on new operations as assigned.
• Ability to read and work accurately from written specifications.
• Care and accuracy handling small, high-value product.
• Manual dexterity sufficient for chain assembly and small-component handling.
• Ability to communicate effectively with a bilingual (English/Spanish) production team.
• Reliable attendance consistent with a daily ship commitment.
• Ability to work on-site in Warren, Rhode Island on the assigned shift.

Responsibilities

• Work from the written work order, specification sheet, or physical reference sample for every order; do not substitute judgment for the specification.
• Confirm the piece matches the work order before passing it to the next operation — metal type and color, size or length, gemstone or birthstone selection, and personalization character for character.
• Inspect your own work at each operation and correct or elevate before the piece moves on.
• Stop and elevate any discrepancy, defect, or missing component to the supervisor rather than completing the operation.

Skills

Bilingual English/Spanish

Read/write from work orders

Manual dexterity

Attention to detail

Reliability/attendance

Education

High school diploma or equivalent

Job description

POSITION SUMMARY

The Jewelry Production Associate provides flexible, hands‑on support across HAVERHILL's production departments, including inventory, quality control, chain assembly, washing, plating, fulfillment, and general operations support. HAVERHILL makes every piece to order, by hand, in Warren, Rhode Island, and ships within days of the order being placed. The work is therefore high‑mix and personalized rather than repetitive: no two consecutive orders are necessarily alike, and each one carries a customer commitment date.

The position is designed to be cross‑functional. Each Jewelry Production Associate is anchored to a specific department, assigned by the Production Manager and subject to change as business needs require, and is trained and ready to move where the floor needs capacity that day. Within each department, the position performs Level 1 and Level 2 operations.

The associate is accountable for completing each assigned operation to the specification on the work order, to HAVERHILL's quality standard, at the pace the daily production schedule requires. Success depends on reliability, accuracy against written specifications, careful handling of small high‑value product, willingness to rotate across departments as assigned, and the judgment to stop and raise a question rather than pass along a piece that is not right. The role suits someone who prefers variety over routine and is willing to be moved where the day requires.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The responsibilities below apply in every assignment. The department sections that follow describe the work performed when assigned to or supporting that department.

In every assignment

• Work from the written work order, specification sheet, or physical reference sample for every order; do not substitute judgment for the specification.
• Confirm the piece matches the work order before passing it to the next operation — metal type and color, size or length, gemstone or birthstone selection, and personalization character for character.
• Inspect your own work at each operation and correct or elevate before the piece moves on.
• Stop and elevate any discrepancy, defect, or missing component to the supervisor rather than completing the operation.
• Report a job that will miss its committed date as soon as it is known, not at the end of the day.
• Keep work order status current in the production system as pieces move between stations.
• Handle work-in‑process so pieces are not scratched, bent, or contaminated between operations.
• Follow all safety procedures for the assigned station, including lockout/tagout, machine guarding, chemical handling, ventilation, and required protective equipment.
• Maintain a clean, organized work area.
• Cross‑train on additional departments and operations as assigned, and support newer associates once qualified on an operation.

Quality Control

• Inspect incoming components and completed pieces against the work order specification.
• Verify solder joints, closed jump rings, seated stones, symmetry, and surface condition.
• Verify engraving, initials, names, and dates character for character.
• Route failed pieces to rework with the defect identified, and log defects as required.

Inventory

• Receive, count, and put away castings, findings, chain, gemstones, and packaging components.
• Issue material to work orders and return unused material.
• Kit components and documentation so an order is complete before work begins.
• Perform cycle counts and assist with physical inventory.
• Maintain bin organization, labeling, and location accuracy.

Chain Assembly

• Cut and size chain to the specified length.
• Attach clasps, jump rings, charms, and pendants.
• Close and secure jump rings and connections to standard.
• Assemble multi-component necklaces and bracelets per specification.

Washing

• Run ultrasonic and steam cleaning cycles per procedure.
• Dry and handle pieces without introducing scratches or contamination.
• Confirm pieces are clean and presentable before the next operation.

Plating

• Prepare, rack, and run pieces through plating cycles per procedure.
• Handle plating chemicals using required protective equipment and ventilation.
• Rinse, dry, and inspect for even coverage and correct color.

Fulfillment

• Perform final inspection against the order before packing.
• Package, present, and label orders to HAVERHILL's standard, including gift presentation and inserts.
• Stage completed orders for carrier pickup and confirm shipment records.

Operations support

• Organize and declutter production and storage areas.
• Restock consumables and supplies at stations.
• Remove trash and recycling, and support general housekeeping.

QUALIFICATIONS

Required

• High school diploma or equivalent.
• Willingness to rotate across departments and cross‑train on new operations as assigned.
• Ability to read and work accurately from written specifications.
• Care and accuracy handling small, high‑value product.
• Manual dexterity sufficient for chain assembly and small-component handling.
• Ability to communicate effectively with a bilingual (English/Spanish) production team.
• Reliable attendance consistent with a daily ship commitment.
• Ability to work on‑site in Warren, Rhode Island on the assigned shift.

Preferred

• One or more years in light manufacturing, production support, warehouse or inventory, fulfillment, or comparable hands‑on production work.
• Experience in jewelry, watchmaking, dental laboratory, electronics assembly, or another fine-detail environment.
• Experience with chain assembly, plating, or ultrasonic cleaning.
• Familiarity with precious metals, gemstones, and jewelry findings.
• Comfort recording work in a production or ERP system.

CORE COMPETENCIES

Cross‑functional flexibility

Reliability

Attention to detail

Follows process

Quality focus

Accountability

Sense of urgency

Learning agility

Clear communication

Team collaboration

Safety mindset

PHYSICAL REQUIREMENTS

The following are essential physical functions of the position and should be confirmed against actual station conditions before this description is issued.

• Ability to sit or stand at a work station for extended periods.
• Ability to move between departments and work areas throughout the shift.
• Sustained close‑focus work, including the use of magnification.
• Repetitive hand, wrist, and finger motion.
• Ability to distinguish fine differences in metal color, gemstone color, and surface finish.
• Ability to lift and carry up to 25 pounds occasionally and up to 10 pounds frequently.
• Ability to work in proximity to cleaning and plating equipment, and to dust, fumes, and chemicals, with required protective equipment.

BENEFITS

Employees working 30 or more hours per week are eligible for medical (UnitedHealthcare), dental (Delta Dental of Rhode Island), and vision (VSP) coverage; a 401(k) through Guideline with employer matching; employer‑paid term life, AD&D, and long‑term disability, plus a confidential Employee Assistance Program, through Unum; a 50% employee discount on HAVERHILL jewelry with payroll deduction; and optional voluntary coverage through Colonial Life and Pet Discount Plus at group rates. Plan documents govern.

EQUAL OPPORTUNITY

HAVERHILL is an equal opportunity employer. We consider all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national or ancestral origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law. This applies to every employment decision we make, including hiring, compensation, promotion, training, and termination.