Jewelry Design & Service Center Leader

Signet Jewelers Limited; Schaumburg (IL); On-site; USD 55,000 - 90,000; Full time

Job summary

Signet Jewelers Limited in Schaumburg, IL seeks a Design & Service Center Manager to lead the DSC Repair Shop operations and drive performance. You will recruit and mentor a high-performing team, ensuring quality, timely repair delivery, and exceptional customer service across stores.

The role emphasizes training, cost controls, and maintaining a safe, organized workspace while aligning with district goals and Signet’s core values.

Qualifications

• Proven leadership and team-management abilities.
• Strong communication and coaching skills.
• Ability to drive performance with a team.
• Experience measuring and improving operational metrics.

Responsibilities

• Oversee daily operations of the Design & Service Center.
• Recruit, hire and train DSC team members; implement retention plans.
• Develop and deliver training to improve performance and coaching.
• Drive core metrics: quality, on-time delivery, first-time-right, inventory, audits and profitability.
• Forecast workloads and assign jobs to staff; manage production scheduling.

Skills

Leadership

Team management

Communication

Coaching

Education

High School Diploma or GED

Associates or Bachelor degree preferred

Tools

CAD

CAM

Job description

Signet Jewelers Limited in Schaumburg, IL seeks a Design & Service Center Manager to lead the DSC Repair Shop operations and drive performance. You will recruit and mentor a high-performing team, ensuring quality, timely repair delivery, and exceptional customer service across stores.

The role emphasizes training, cost controls, and maintaining a safe, organized workspace while aligning with district goals and Signet’s core values.