Design & Service Center Manager: Jeweler Ops Leader

Signet Jewelers Limited; Hurst (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Signet Jewelers is seeking a Design & Service Center Manager to oversee the DSC Repair Shop's daily operations. You will lead a diverse team, recruit and retain talent, and implement training to boost performance.

You will drive core metrics like Quality, On-time delivery, First-Time-Right, inventory, and profitability while supporting stores with repair sales and district initiatives.

Qualifications

• Proven ability to drive amazing customer service.
• Ability to drive performance with a team.
• Effective communication skills.
• Ability to effectively trains others.
• Experience with performance and driving metrics.
• Managing multiple tasks.
• Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment.
• Previous management experience preferred.
• Analytical thinker.
• Previous experience with coaching others.
• Must be a solid team player.
• Leadership capabilities.
• Must have the minimum skill set of a Level B Jeweler.
• Continually strive to improve skills to Level A and Level AA Jeweler.

Responsibilities

• Oversee daily operations of the Design & Service Center.
• Identify supply needs and delegate orders to AC, Apprentice or Jewelers, as assigned by the manager.
• Organize jobs and distribute to production jewelers daily and throughout the day.
• Identify and prioritizes rush jobs and special orders.
• Maintain control of supply orders and keeps right level of inventory on hand.
• Oversee daily production and billing.
• Maintain oversight of receiving and shipping.
• Ensure all equipment is in working order daily.
• Control the security access to the DSC and ensure all repairs and supplies are safe.
• Communicate reoccurring concerns with merchandise and district manager.
• Train team on PPE and SDS requirements.

Skills

Customer service

Team leadership

Communication

Training

Performance metrics

Multitasking

Adaptability

Management experience

Analytical thinking

Coaching

Team player

Leadership

Level B Jeweler

Progression to Level A/AA Jeweler

Education

High school diploma or GED

Associates or Bachelor degree preferred

GIA gemology training

Tools

CAD

CAM

Job description

Signet Jewelers is seeking a Design & Service Center Manager to oversee the DSC Repair Shop's daily operations. You will lead a diverse team, recruit and retain talent, and implement training to boost performance.

You will drive core metrics like Quality, On-time delivery, First-Time-Right, inventory, and profitability while supporting stores with repair sales and district initiatives.