Design & Service Center Leader

Sterling Inc; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Signet Jewelers is seeking an experienced Design & Service Center Manager to lead a busy repair shop, drive performance, and deliver high-quality customer service. You will recruit, train, and mentor a diverse team, manage workflows, schedules and production targets, and ensure safe, efficient operations across the center.

You will oversee daily production, reviews of KPIs, inventory control, and collaboration with district leadership to meet district objectives while maintaining Signet’s core

Qualifications

• Proven ability to drive amazing customer service.
• Ability to drive performance with a team.
• Experience with coaching and development of staff.

Responsibilities

• Oversees daily operations of the Design & Service Center.
• Identify supply needs and delegate orders to staff.
• Organize jobs and distribute to production jewelers daily.
• Identify and prioritize rush jobs and special orders.
• Maintains inventory levels and monitors supply usage.
• Recruit DSC Team Members and participate in district meetings.

Skills

Customer service leadership

Team leadership

Effective communication

Change management

Level B Jeweler skills

Education

High School Diploma or GED

Associates or Bachelor in related field

GIA Gemology training

Tools

CAD

CAM

Job description

Signet Jewelers is seeking an experienced Design & Service Center Manager to lead a busy repair shop, drive performance, and deliver high-quality customer service. You will recruit, train, and mentor a diverse team, manage workflows, schedules and production targets, and ensure safe, efficient operations across the center.

You will oversee daily production, reviews of KPIs, inventory control, and collaboration with district leadership to meet district objectives while maintaining Signet’s core