Design & Service Center Leader

Signet Jewelers Limited; Schaumburg (IL); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Signet Jewelers seeks a Design & Service Center Manager to oversee daily operations of the DSC Repair Shop in Schaumburg, IL. You will lead a high-performing team, recruit and retain top talent, and drive quality, on-time delivery, and profitability by implementing strategic production plans.

You will handle administrative duties, scheduling, inventory management, and collaboration with stores and district leadership while mentoring and coaching your team and living Signet's core values.

Formación

• Proven ability to drive amazing customer service.
• Ability to drive performance with a team.
• Effective communication skills.
• Ability to effectively trains others.
• Experience with performance and driving metrics.
• Managing multiple tasks.
• Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment.
• Previous management experience preferred

Responsabilidades

• Follow Quality Control procedures on every job prior to delivery to stores.
• Provide estimates back to stores within 24 hours on cost and turnaround time
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on job immediately within 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
• Review parts daily and delegate ordering task to Administrative Coordinator, Apprentice or Jewelers, as assigned by the manager
• Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities
• Visit local stores when time allows
• Forecast workloads by reviewing capacity daily and update district manager if needed
• Ensure all custom jobs are processed correctly by utilizing our custom systems
• Oversee all follow-up on custom jobs
• Oversee the workflow process of your DSC
• Attend and participate in district meetings
• Perform the tasks and skillsets, minimum of B level jeweler
• Live Signet’s Core Values
• Other duties as assigned

Conocimientos

Customer service

Team performance

Communication skills

Training others

Performance metrics

Multitasking

Management experience

Descripción del empleo

Signet Jewelers seeks a Design & Service Center Manager to oversee daily operations of the DSC Repair Shop in Schaumburg, IL. You will lead a high-performing team, recruit and retain top talent, and drive quality, on-time delivery, and profitability by implementing strategic production plans.

You will handle administrative duties, scheduling, inventory management, and collaboration with stores and district leadership while mentoring and coaching your team and living Signet's core values.