Jersey Customization & Service Specialist

TB Sports Retail, LLC; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

TB Sports Retail, LLC is seeking a Jersey Associate to deliver outstanding customer service and respond efficiently to inquiries. You will work with the Retail team to fulfill jersey needs, from order flow to pressing and customization, ensuring high standards on game nights.

The ideal candidate is proactive, adaptable, and committed to excellence in every customer interaction, with the ability to multi-task in a fast-paced environment and stand for long periods.

Qualifications

• At least six months of prior customer service experience.
• Knowledge with Retail Cloud POS is preferred.
• Strong communication skills with guests and team.
• Previous jersey experience preferred but not required.
• Ability to anticipate challenges and develop solutions.
• Demonstrates strong organizational skills and ability to work independently.

Responsibilities

• Deliver exceptional customer service and respond to inquiries.
• Collaborate with Retail team to meet jersey needs from order flow to customization.
• Press and customize jerseys per TBSE standards.
• Assist in stocking jersey store and inventory of jerseys/lettering.
• Ensure store cleanliness and proper closing procedures during daytime and events.

Skills

Customer service

POS experience

Communication skills

Jersey experience

Tools

Retail Cloud POS

Job description

TB Sports Retail, LLC is seeking a Jersey Associate to deliver outstanding customer service and respond efficiently to inquiries. You will work with the Retail team to fulfill jersey needs, from order flow to pressing and customization, ensuring high standards on game nights.

The ideal candidate is proactive, adaptable, and committed to excellence in every customer interaction, with the ability to multi-task in a fast-paced environment and stand for long periods.