Jersey Associate

Vinik Sports Group; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Vinik Sports Group is seeking a Jersey Associate in the Tampa Bay area to deliver exceptional customer service and support the Jersey Team with lettering orders, pressing, and inventory management. You will work closely with the Retail team to ensure jersey needs are met from order flow to customization.

Ideal candidates demonstrate initiative, adaptability, and a commitment to excellence in every customer interaction, handling up to 30+ presses per day and maintaining store readiness during

Qualifications

• At least six months of prior customer service experience.
• Knowledge with Retail Cloud POS is preferred.
• Strong communication skills with guests and team members.
• Ability to work independently with minimal supervision.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist Jersey Supervisor to meet lettering orders and jersey pressing.
• Operate jersey presses and press jerseys to the Tampa Bay Sports standard.
• Press 30+ jerseys a day and stock stores for game nights.
• Close the store properly on daytime, especially on event nights.
• Assist in stocking jersey store with blanks and inventory twice a year.
• Provide excellent customer service and communicate with guests.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Retail Cloud POS

Job description

Job SummaryThe Jesey Associate is responsible for delivering exceptional customer service, responding efficiently to inquiries, and working collaboratively to ensure all jersey needs are met for the organization. This role works closely with the Retail team to meet all jersey-related needs, from order flow to pressing and customization. Ideal candidates are proactive, adaptable, and committed to excellence in every customer interaction.Essential Duties and ResponsibilitiesWorks with Jersey Supervisor to ensure all lettering ordering needs are metIs knowledgeable in jersey lettering, operating jersey presses, and pressing jerseys to the Tampa Bay Sports standardCan press 30+ jerseys a day, ensuring stores are well-stocked for all game nightsMust close store properly on daytime, with all fixtures and counters put away, especially on event nightsWorks to properly stock jersey store on daytime with blanksAssists in inventory of all jerseys/lettering done twice a year or as neededAssists in making all jerseys for internal/team needs in a timely mannerIs proficient in customer service and communication with guests and Jersey TeamProvides attention to detail when working on high-ticket itemsMulti-tasks in a fast-paced environmentAssists in store cleanliness and keeping the Jersey lettering stockedMay be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, e-commerce, warehouse, etc.QualificationsAt least six months of prior customer service experienceKnowledge with Retail Cloud POS is preferredStrong communication skills with the ability to communicate well with both internal and external guests as well as with your team.Previous jersey experience preferred but not requiredAbility to anticipate challenges and use logic/reasoning to develop solutionsDemonstrates strong organizational skills and the ability to work independently with minimal supervisionWorking ConditionsMust be able to stand on feet for long periods of time, walk long distances and climb stairs.Must be able to communicate clearly and concisely in the English languageAbility to work in areas that can become crowded with equipment and/or peopleAbility to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.Ability to work in loud environmentsAbility to lift and carry up to 50lbsMust be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event timesMust have the ability to work a flexible schedule including long hours, nights, weekends, and holidaysMust be able to work in cold/hot indoor and outdoor temperaturesWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.