Retail Jersey Customization Lead | Inspire Fans

Compass Group USA; Chicago (IL); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA at The Cubs Store on Addison St. in Chicago is seeking a Retail Supervisor to oversee the custom jersey station, delivering high-quality products and exceptional guest service.

This role leads a team of associates and drives sales while ensuring safety and efficiency in production. The position involves supervising workflow, assisting fans with names and numbers, operating heat press equipment, managing inventory, training staff, and maintaining standards across the store

Qualifications

• Ability to lift and move up to 25 pounds.

Responsibilities

• Supervise daily operation of the custom jersey station and ensure outstanding guest service.
• Lead, coach, and motivate team members to deliver personalized shopping experiences.
• Assist fans with jersey customization including names, numbers, patches, and designs.
• Operate heat press and customization equipment safely and to quality standards.
• Inspect finished products for accuracy and presentation before delivery.
• Manage production queues during high-volume events while maintaining quality.
• Monitor inventory of blank jerseys, lettering, numbering, patches, and supplies.
• Coordinate with merchandising and inventory teams to replenish stock.
• Resolve guest concerns professionally and provide effective solutions.
• Train new associates on techniques, equipment, and company standards.
• Maintain a clean, organized, and safe work environment.
• Support store opening/closing, cash handling, and other supervisory duties.
• Analyze sales trends to identify opportunities to increase customization sales.

Skills

Lifting up to 25 pounds

Job description

Compass Group USA at The Cubs Store on Addison St. in Chicago is seeking a Retail Supervisor to oversee the custom jersey station, delivering high-quality products and exceptional guest service.

This role leads a team of associates and drives sales while ensuring safety and efficiency in production. The position involves supervising workflow, assisting fans with names and numbers, operating heat press equipment, managing inventory, training staff, and maintaining standards across the store