JCIS Business Policy Analyst - DOJ LESIS

ITC Federal, Inc; Fairfax (VA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, Dental and Vision

401(k)

Flexible Spending Account (FSA)

11 Paid Federal Holidays

PTO

Education reimbursement

Job summary

ITC Federal, Inc. is seeking a JCIS Business & Policy Analyst to join the LESIS team supporting the Department of Justice. This role provides policy-focused solutions and technical oversight to enhance biometric services for the law enforcement community.

The position requires government contractor experience, the ability to work remotely, and a DOJ Public Trust clearance. You will collaborate with FBI CJIS and stakeholder groups, developing roadmaps and ensuring compliance with federal

Qualifications

• 10+ years of IT experience focusing on ITSM, system auditing and policies.
• 5+ years of program management and leadership experience.
• Knowledge of biometric standards including EBTS, ANSI/NIST ITL, and CJIS Security Policy.
• Strong MS Office skills including Word, PowerPoint, Excel and Project.
• Experience with vendor management and cross-agency collaboration.
• Ability to coordinate multiple tasks and priorities.

Responsibilities

• Strategizes with stakeholders to develop fiscal year roadmaps for biometric programs.
• Manage technical support operations for biometric systems and ensure compliance with SLAs.
• Serve as SME on biometric standards and provide briefings and white papers.
• Lead customer liaison meetings to derive new requirements.
• Present program roadmaps to senior leadership.
• Analyze policies to ensure alignment with CFR, EO, and CJIS policies.
• Engage FBI CJIS leadership to enhance information sharing.
• Define roadmaps for future biometric integrations.
• Ensure projects align to business goals.
• Oversee vendor relationships and contract compliance.
• Review and triage support tickets and coordinate issue resolution.

Skills

Stakeholder management

Biometric standards knowledge

Policy analysis

MS Office proficiency

Project coordination

Excellent communication

Tools

MS Project

SharePoint

Dynamics

MS Office Suite

Job description

JCIS Business Policy Analyst - DOJ LESIS

JOB TITLE: JCIS Business & Policy Analyst

GOVERNMENT AGENCY: DOJ LESIS (Law Enforcement Services & Information Sharing)

POSITION INFORMATION: Full-Time Position; Government contractor supporting DOJ LESIS

LOCATION: Remote

POSITION TIMING: Position requires DOJ Public Trust clearance; candidate can start once complete (2-4 weeks)

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC is seeking a JCIS (Justice Criminal Information Services) Business Policy Analyst to join our LESIS team supporting the Department of Justice. This individual will provide technical and management oversight, along with policy focused solutions, in support of JCIS for the broader law enforcement community.

Department of Justice (DOJ) Office of the Chief Information Officer (OCIO) Law Enforcement Services and Information Sharing (LESIS) Section serves as the FBI Criminal Justice Information Services (CJIS) Systems Agency (CSA) for hundreds of DOJ, as well as other Federal and Tribal public safety agencies and entities. It is responsible for establishing and administering an information technology security program across its User Agencies while providing the technical capabilities to access national crime information systems for authorized criminal and non-criminal justice purposes.

RESPONSIBILITIES

• Strategizes with Service Owner and program stakeholders to explore new biometric business and technical requirements, opportunities, customer issues and needs, and develops fiscal year roadmaps.
• Manage technical support operations for biometric systems, including troubleshooting, coordination with engineering teams, prioritization of issues, and resolution tracking to maintain system reliability and service continuity. Provide management oversight of vendor performed operational support services, ensuring compliance with contractual requirements, service-level agreements, and federal biometric standards.
• Serve as a subject-matter expert on biometric standards, EBTS, NIST, and FBI NGI changes-conduct technical research, provide briefings, draft white papers, and advise on implementation impacts.
• Facilitates, and/or leads customer liaison coordination meetings to improve customer and service issues and derive new requirements.
• Participate in criminal and civil services related Task Forces and Working Groups, develop white papers, and presents program strategic roadmaps to senior leadership.
• Analyze and evaluate existing policies to ensure alignment with U.S. Codes, Code of Federal Regulation (CFR), Executive Orders (EO), Departmental policies, organizational goals, objectives, and legal requirements. Assist with drafting new policies and amendments.
• Perform in-depth policy reviews to confirm alignment with NIST SP 800-63, ANSI/NIST standards, and CJIS Security Policy with DOJ and federal regulations.
• Engage and establish a strong working relationship with FBI CJIS leadership and technical team to enhance services and information sharing with Law Enforcement community
• Define, document, and present strategic roadmaps for future biometric integrations (e.g., facial recognition, palm, iris), aligning business needs and technical feasibility.
• Ensure projects align to business goals.
• Assists with managing, monitoring, and delivering program requirements (SLAs and Deliverables).
• Aligns service management processes to ISO 27/20K controls.
• Performs project planning, monitoring and control to include task resourcing, and deliverable management.
• Manages vendor relationships to ensure compliance with contracts.
• Oversees and manages projects to system releases, deliverables, and data calls.
• Review, triage and analyze support tickets; identity trends and solutions
• Coordinates and facilitates the resolution of emergent operational support issues.

REQUIREMENTS

• 10+ years of experience in IT focused in ITSM, System Auditing and Policies
• 5+ years of Program Management and Leadership experience
• Significant understanding of project management fundamentals and ability to work within project constraints
• Experience using automation/tools to collect and analyze system and program metrics.
• Demonstrated ability to use MS Office Suite to include Word, PowerPoint, Excel, Project, and include SharePoint
• Experience with biometric standards, including knowledge of Electronic Biometric Transmission Specification (EBTS), ANSI/NIST ITL biometric standards, and CJIS Security Policy (preferred). Excellent analytical, problem solving, and presentation skills
• Excellent customer relationship management skills
• Prior Law Enforcement exposure or familiarity with federal/state law enforcement or DOJ IT program exposure, preferred
• Ability to coordinate and manage multiple tasks and priorities
• Strong communication and interpersonal skills for effective stakeholder management
• Proficiency in project management tools and software i.e. Microsoft Project, strongly preferred.
• Experience utilizing and working in Dynamics.

SECURITY CLEARANCE REQUIREMENTS

Ability to obtain a DOJ public trust clearance; candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.