Risk Manager - Claims

JB Poindexter Company; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

J.B. Poindexter & Co., Inc. is seeking a Risk Manager - Claims to lead complex claim operations across multiple lines, oversee TPA activities, and guide strategy with adjusters, EHS, HR, and legal teams.

The role emphasizes workers’ compensation management, regulatory compliance, and cost control, with collaboration across business units to optimize outcomes.

Qualifications

• Bachelor’s degree in a related discipline is required.

Responsibilities

• Comprehensive Claims Oversight - Manage claims filed against the assigned business units and insurance lines.

Skills

Risk management

Workers' compensation

Litigation management

RMIS

Microsoft Office

Communication

Strategic thinking

Problem solving

Education

Bachelor’s degree in related discipline

Tools

RMIS systems

Microsoft Office

Job description

RISK MANAGER - CLAIMS

Position Overview:

Reporting to the JB Poindexter & Co's Director of Risk and Counsel, the Risk Manager - Claims will be responsible for driving optimum claims outcomes, supporting operational goals and business objectives and providing customer service to our stakeholders. This position will oversee the third-party administrator (TPA) and work with adjusters on claims evaluations, strategy, reserves, legal, and review; ensure compliance with claims handling practices, statutes; lead claims reviews; interface with business units’ EHS, nurses, and HR to obtain investigation reports and other information needed for the claims handling; communicate with attorneys on claims strategies and provide appropriate authority for claims settlements; oversees allocated claims expenses.

Duties and Responsibilities:

• Comprehensive Claims Oversight - Manage claims filed against the assigned business units and insurance lines. Follow standardized procedures for filing, tracking, and resolving claims.
• Mediation Participation & Litigation Management – Participate in mediations as appropriate to provide expert representation and negotiation on behalf of the organization. Work closely with legal to develop strategies for effective claim resolution.
• Financial Management - Monitor and analyze financial data to identify cost‑saving opportunities and appropriateness of costs.
• Workers' Compensation Management - Oversee and manage all workers' compensation claims, ensuring timely processing and resolution. - Oversee return‑to‑work programs to facilitate the prompt and safe return of injured team members. - Coordinate with healthcare providers, team members, and supervisors to manage recovery plans and accommodations.
• Efficiency and Resolution - Implement best practices to resolve claims efficiently and effectively. - Manage metrics and KPIs to measure performance and improvement in claims management.
• Regulatory Compliance - Ensure claims are managed in compliance with relevant statutes and regulations. - Maintain up‑to‑date knowledge of changes in claims management legislation.
• Other Responsibilities - ensure compliance with claims handling practices, statutes and laws; participate in claims reviews; interface with business units’ EHS, nurses, and HR functions to obtain investigation reports and other information needed for the claims handling; oversee and provide assistance with claims; communicate with attorneys on claims strategies and provide appropriate authority for claims settlements. This bullet point is redundant as most everything has already been stated, almost verbatim, previously in the description.

Qualifications and Skills:

• Bachelor’s degree in related discipline
• 10+ years experience adjusting and/or managing workers’ compensation claims. Experience with auto and general liability claims a plus.
• Familiarity with multi-jurisdictional adjusting and legal requirements
• Experience with RMIS systems and general Microsoft software
• Superior communication, strategic thinking and problem‑solving skills

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.