Sr Claims Specialist

Old Republic Commercial Risk; Greenville (SC); On-site; USD 72,000 - 94,000; Full time

Job summary

Old Republic Commercial Risk is seeking a claims professional to investigate and resolve complex workers' compensation claims with minimal supervision. You will determine coverage, reserves, and subrogation potential while coordinating with PMA nurses on return-to-work strategies.

The role requires 3–5 years of workers' compensation experience, familiarity with NC/SC/MS jurisdictions, and an active license within 90 days. Strong communication and customer service skills are essential.

Qualifications

• Bachelor's degree or four or more years of equivalent work experience in an insurance related industry.
• 3–5 years' experience handling lost time workers' compensation claims; NC, SC and MS jurisdiction experience preferred.
• AIC designation or similar professional designation desired.
• Active license required or ability to obtain license within 90 days of employment in mandated states.
• Familiarity with medical terminology and Workers' Compensation.
• Strong organizational skills with ability to work independently and manage multiple tasks.
• Excellent verbal and written communication and customer service skills.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint).
• Ability to travel for business, approximately less than 10%.

Responsibilities

• Investigate assigned claims with minimal supervision, including complex cases.
• Determine coverage, compensability, subrogation potential, and second injury fund when applicable.
• Alert Supervisor and SIU to potentially suspect claims.
• Ensure timely denial or payment of benefits per jurisdictional requirements.
• Establish and adjust reserves with documented rationale.
• Negotiate settlements with client approval.
• Develop action plans for case resolution including medical and disability management, litigation management, negotiation and disposition.
• Collaborate with PMA nurses to create return-to-work strategies.
• Select and manage service vendors to balance expense and loss outcome.
• Maintain knowledge of jurisdictional requirements and case law for states served.
• Demonstrate best claim practices through timely execution and clear communication.
• Provide high-level customer service and lead claims reviews with clients.

Skills

Organizational skills

Analytical thinking

Verbal & written communication

Customer service

Education

Bachelor's degree or 4+ years in insurance

AIC designation preferred

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Job Description

As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statutes, policy provisions, and company guidelines.

Responsibilities

• Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature
• Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)
• Alert Supervisor and Special Investigations Unit to potentially suspect claims
• Ensure timely denial or payment of benefits in accordance with jurisdictional requirements
• Establish appropriate reserves with documented rationale, maintain and adjust reserves over the life of the claim to reflect changes in exposure
• Negotiate claims settlements with client approval
• Establish and implement appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition
• Work collaboratively with PMA nurse professionals to develop and execute return to work strategies
• Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome
• Maintain a working knowledge of jurisdictional requirements and applicable case law for each state serviced
• Demonstrate technical proficiency through timely, consistent execution of best claim practices
• Communicate effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issues
• Provide a high degree of customer service to clients, including face-to-face interactions during claims reviews, stewardship meetings and similar account-specific sessions
• Authorize treatment based on the practiced protocols established by statute or the PMA Managed Care department
• Assist PMA clients by suggesting panel provider information in accordance with applicable state statutes.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements

• Bachelor's degree, or four or more years of equivalent work experience required in an insurance related industry required
• At least 3-5 years' experience handling lost time workers compensation claims required; past experience with NC, SC and MS jurisdiction is required
• Associate in Claims (AIC) Designation or similar professional designation desired.
• Active license required or ability to obtain license within 90 days of employment in mandated states.
• Familiarity with medical terminology and/or Workers' Compensation
• Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong verbal, written communication skills and customer service skills
• Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.
• Ability to travel for business purposes, approximately less than 10%.