Risk Manager - Claims

J.B. Poindexter & Co.; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

J.B. Poindexter & Co. seeks an experienced Claims Manager in Houston to drive optimum outcomes for workers’ compensation and general liability, coordinating with the TPA, adjusters, and legal teams.

You'll oversee regulatory compliance, monitor reserves, and manage return-to-work programs while interfacing with EHS, HR, nurses, and other stakeholders. This role emphasizes strategic thinking, cost control, and effective communication to support business objectives.

Qualifications

• Bachelor's degree in related discipline.
• 10+ years experience adjusting/managing workers’ compensation claims.
• Experience with multi-jurisdictional adjusting.
• Experience with RMIS systems and Microsoft Office.

Responsibilities

• Oversee claims across business units and lines, following standardized processes.
• Participate in mediations and coordinate with legal for claim resolution.
• Monitor financial data to identify cost-saving opportunities.
• Oversee workers’ compensation claims and return-to-work programs.
• Coordinate with healthcare providers, HR, and supervisors for recovery plans.
• Ensure regulatory compliance and keep updated on relevant laws.

Skills

Claims management

Workers' comp

Mediation

Financial analysis

Regulatory compliance

Strategic thinking

Communication

Education

Bachelor's degree

Tools

RMIS systems

Microsoft Office

Job description

Posted Sunday, August 30, 2026 at 4:00 AM

Position Overview:

Reporting to the JBPCO Claims Manager, the Claims Manager will be responsible for driving optimum claims outcomes, supporting operational goals and business objectives and providing customer service to our stakeholders. This position will oversee the third-party administrator (TPA) and work with adjusters on claims evaluations, strategy, reserves, legal, and review(?); ensure compliance with claims handling practices, statutes; lead claims reviews; interface with business units’ EHS, nurses, and HR to obtain investigation reports and other information needed for the claims handling; communicate with attorneys on claims strategies and provide appropriate authority for claims settlements; oversees allocated claims expenses(?).

Duties and Responsibilities:

• Comprehensive Claims Oversight - Manage claims filed against the assigned business units and insurance lines. Follow standardized procedures for filing, tracking, and resolving claims.
• Mediation Participation & Litigation Management – Participate in mediations as appropriate to provide expert representation and negotiation on behalf of the organization. Work closely with legal to develop strategies for effective claim resolution.
• Financial Management - Monitor and analyze financial data to identify cost‑saving opportunities and appropriateness of costs.
• Workers’ Compensation Management - Oversee and manage all workers’ compensation claims, ensuring timely processing and resolution. - Oversee return‑to‑work programs to facilitate the prompt and safe return of injured team members. - Coordinate with healthcare providers, team members, and supervisors to manage recovery plans and accommodations.
• Efficiency and Resolution - Implement best practices to resolve claims efficiently and effectively. - Manage metrics and KPIs to measure performance and improvement in claims management.
• Regulatory Compliance - Ensure claims are managed in compliance with relevant statutes and regulations. - Maintain up‑to‑date knowledge of changes in claims management legislation.
• Other Responsibilities - ensure compliance with claims handling practices, statutes and laws; participate in claims reviews; interface with business units’ EHS, nurses, and HR functions to obtain investigation reports and other information needed for the claims handling; oversee and provide assistance with claims; communicate with attorneys on claims strategies and provide appropriate authority for claims settlements. This bullet point is redundant as most everything has already been stated, almost verbatim, previously in the description.

Qualifications and Skills:

• Bachelor’s degree in related discipline
• 10+ years experience adjusting and/or managing workers’ compensation claims. Experience with auto and general liability claims a plus.
• Familiarity with multi-jurisdictional adjusting and legal requirements
• Experience with RMIS systems and general Microsoft software
• Superior communication, strategic thinking and problem-solving skills