Java House Shift Manager

Java House; Indianapolis (IN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

In-depth training and development

Discount on Java House coffee

Coffee on us on shift

Accrued PTO

Upward mobility

Internship opportunities

Job summary

Java House in Indianapolis area is seeking a Shift Manager to lead a small barista team, craft beverages, and ensure a welcoming, high‑quality customer experience during both part-time and full-time shifts.

You will manage cash handling, train staff, resolve escalated guest issues, oversee inventory, and uphold store policies. This non‑exempt role offers growth opportunities in a growing company with accrued PTO and employee discounts.

Qualifications

• Must have regular attendance and reliability.
• Flexible hours including mornings, evenings, weekends, holidays.
• Adhere to store policies and standards.
• Engage with customers and understand needs.
• Able to perform multiple tasks during shift.

Responsibilities

• Craft coffee, tea, or food items to customer orders.
• Lead barista team on shift to deliver Java House experience.
• Assist in handling escalated customer interactions.
• Provide energetic, uplifting experience for team and customers.
• Operate and balance cash register and tips.
• Troubleshoot equipment basics and resolve issues.

Skills

Customer service

Leadership

Cash handling

Team collaboration

Communication

Tools

POS system

Job description

Job Description

JAVA HOUSE SHIFT MANAGER - INDIANAPOLIS AREA

At Java House, we’re known for having amazingly smooth coffee, a great atmosphere, and excellent customer service. We’re looking for individuals whom want to work for an organization where upward mobility and growth is unlimited.

• Part-time & Full-time
• Location:Broad Ripple and Simon Tower
• Pay: $13/hour + Tips
• Job Type: Non-Exempt

HIGHLIGHTS/OPPORTUNITIES

• In-depth training and development program
• Discount on Java House coffee and other items
• Coffee on us while on shift
• Accrued PTO
• Upward mobility at a growing company
• Internship opportunities

PRIMARY RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

• Craft coffee, tea, or food items based on customer order
• Manage small team of Baristas on shift by ensuring Barista team is setup to provide Java House experience for customers
• Assist in handle escalated customer interactions
• Provide an energetic and uplifting experience for team and customers
• Educate and inform customers of differences between roasts, types of coffee, and other product
• Operate and manage cash register and card payment systems
• Effectively communicate with coworkers and customers
• Cash handling – consolidating tips into the cash drawer, counting, and balancing the cash drawer after each shift, recognizing counterfeit moneys
• Equipment troubleshooting – should be knowledgeable about all equipment used, and capable of basic troubleshooting
• Complaint resolution – handling guest feedback in a productive and positive way
• Product integrity – managing the rotation, expiration, and changing over of all products to ensure all product is excellent
• Upholding Java House policies and procedures
• Inventory Management
• Managing Labor – ensuring shift is running smoothly and working through all priorities (including but not limited to customer support, cleaning, cash management, inventory management, additional store manager direction, etc)

MINIMUM QUALIFICATIONS:

• Maintain regular attendance
• Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards
• Engage with and understand our customers
• Available to perform many different tasks within the store during each shift

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to understand and carry out oral and written instructions
• Ability to build relationships
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to work in fast-paced environment

Java House is an equal opportunity employer committed to hiring a diverse work team.