Japanese Bilingual Customer Support Specialist (Hybrid)

Staffmark Group; Torrance (CA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/AD&D/LTD

PTO

Holidays

401k

Job summary

Staffmark Group in Torrance, CA is seeking a Japanese bilingual Customer Service Representative for a hybrid schedule (onsite once per week). The role runs 9:00am-6:00pm, with flexibility for a 120 minute window.

Direct-hire, full-time non-exempt position offering comprehensive benefits and training. The ideal candidate will handle customer inquiries across services, coordinate with external providers and internal teams, and proactively manage case status from initiation to resolution.

Qualifications

• Business-level Japanese bilingual skills required.
• Prior clerical or administrative experience.
• Customer service experience in a business setting is a plus.
• Interest in developing professional skills, including a certification in business-related services.
• Excellent communication and interpersonal skills.
• Basic Microsoft Office and computer skills.

Responsibilities

• Act as a liaison between customers, external service providers, and internal teams to support the resolution of customer inquiries and service issues
• Research customer inquiries and review case information to identify issues, determine the cause, and coordinate appropriate next steps
• Assist customers with understanding statements, case status, requests for additional information, and other service-related communications
• Assist with unresolved, incorrectly processed, or outstanding customer requests and service issues
• Coordinate with external service providers regarding authorization and service-related issues, including requirements, status, and next steps
• Assist customers with questions regarding available services and coverage by reviewing relevant information and confirming applicable requirements, limitations, and procedures
• Communicate with external service providers to escalate issues when additional review or intervention is required

Skills

Japanese bilingual

Clerical experience

Customer service

Certification interest

Communication skills

MS Office basics

Job description

Staffmark Group in Torrance, CA is seeking a Japanese bilingual Customer Service Representative for a hybrid schedule (onsite once per week). The role runs 9:00am-6:00pm, with flexibility for a 120 minute window.

Direct-hire, full-time non-exempt position offering comprehensive benefits and training. The ideal candidate will handle customer inquiries across services, coordinate with external providers and internal teams, and proactively manage case status from initiation to resolution.