Japanese Bilingual Logistics Operations and Customer Service Manager

Staffmark Group; Torrance (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Paid holidays and time off

Wellness or incentive programs

Job summary

Staffmark Group in Torrance, CA is seeking a Japanese bilingual Logistics Operations & Customer Service Manager to oversee daily warehouse operations and ensure top-tier client communication. You will manage floor activities, coordinate shipping/receiving, and serve as the primary liaison for inquiries and order tracking, delivering reliable service in a fast-paced environment.

This role requires English and Japanese proficiency, on-site presence, and strong leadership to drive efficiency and

Qualifications

• Experience in warehouse operations, on-site facility management, and customer service.
• Bilingual proficiency in English and Japanese (written and verbal).
• Strong organizational, leadership, and problem-solving skills in a fast-paced environment.
• Ability to commute reliably to the Los Angeles warehouse location.

Responsibilities

• Managing and optimizing daily warehouse operations, inventory control, and logistics workflows.
• Supervising warehouse floor activities to ensure safety, efficiency, and adherence to company standards.
• Serving as the primary point of contact for customer inquiries, order tracking, and issue resolution.
• Bridging communication between warehouse staff and clients to maintain high satisfaction levels.
• Coordinating shipping and receiving schedules to meet operational demands.

Skills

Bilingual (English & Japanese)

Leadership

Customer service

Job description

Position Title:

Japanese Bilingual Logistics Operations & Customer Service Manager

Location:

Torrance, CA

Classification:

Full-Time / Exempt

Work Schedules:

8:30 am ~ 5:30 pm or 8:00 am ~ 5:00 pm

Summary

An established and growing logistics and warehousing organization operating in the Los Angeles area is seeking a dedicated Operations Manager and Customer Service Representative to join their team. The selected professional will oversee daily warehouse operations, manage floor activities, and deliver exceptional customer support. This organization values operational excellence and seamless client communication, making this a pivotal role for their continued success in the region.

Essential Duties and Responsibilities include but not are limited to

• Managing and optimizing daily warehouse operations, inventory control, and logistics workflows.
• Supervising warehouse floor activities to ensure safety, efficiency, and adherence to company standards.
• Serving as the primary point of contact for customer inquiries, order tracking, and issue resolution.
• Bridging communication between warehouse staff and clients to maintain high satisfaction levels.
• Coordinating shipping and receiving schedules to meet operational demands.

Qualifications

Required

• Proven experience in warehouse operations, on-site facility management, and customer service.
• Bilingual proficiency in English and Japanese (both written and verbal) to support clients and operations effectively.
• Strong organizational, leadership, and problem-solving skills in a fast-paced environment.
• Ability to commute reliably to the Los Angeles warehouse location.

Preferred

• Proficiency in Spanish, in addition to English and Japanese, is highly advantageous.
• Prior experience in third-party logistics (3PL) or supply chain management.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.