Japan Sales Services Leader: Operational Excellence & CX

Lutron Electronics Co., Inc; Coopersburg (Lehigh County); On-site; USD 80,000 - 120,000; Full time

Job summary

Lutron Electronics Co., Inc is seeking a Sales Services Manager to enhance customer experience and operational effectiveness in Coopersburg, Pennsylvania. The ideal candidate will lead service functions, fostering strong customer relationships while managing a dedicated service team. Candidates should have 10+ years of experience in service or operations, hold a bachelor’s degree, and be fluent in both Japanese and English. Join a technology-driven organization committed to innovation and employee growth.

Qualifications

• 10+ years of professional experience in service, operations, or a related function.
• Experience leading and developing teams.
• Experience in construction, infrastructure, or project-based environments preferred.

Responsibilities

• Lead all service functions to deliver consistent operational excellence.
• Drive high-quality service execution across all project segments.
• Build and nurture strong customer and partner relationships.

Skills

Team leadership

Bilingual (Japanese and English)

Service excellence

Education

Bachelor’s degree

Job description

Lutron Electronics Co., Inc is seeking a Sales Services Manager to enhance customer experience and operational effectiveness in Coopersburg, Pennsylvania. The ideal candidate will lead service functions, fostering strong customer relationships while managing a dedicated service team. Candidates should have 10+ years of experience in service or operations, hold a bachelor’s degree, and be fluent in both Japanese and English. Join a technology-driven organization committed to innovation and employee growth.