Field Services Specialist - Dallas, TX

Lutron Electronics; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Lutron Electronics is seeking a Field Services Specialist in Dallas, Texas. This role involves delivering exceptional customer service, troubleshooting, and servicing complex lighting systems at customer sites.

The ideal candidate will have over 5 years of experience, proficiency in electrical systems, and strong customer interaction skills. Travel is required about 30% of the time. Join a leading company committed to innovation and customer satisfaction.

Qualifications

• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field.
• Experience with troubleshooting electrical systems.
• Willingness to travel 30% of the time.

Responsibilities

• Deliver exemplary customer service to Lutron customers in the field.
• Become proficient in servicing all Lutron Commercial Systems.
• Coordinate and organize onsite visits with contractors and facility managers.

Skills

Troubleshooting electrical systems

Customer service skills

Electro-mechanical experience

Computer operation skills

Bilingual (English/Spanish)

Education

High School Diploma or GED equivalent

Tools

Microsoft Office Suite

Job description

Overview

Lutron Services Company, Inc. has an immediate opening for a Field Services Specialist in the Dallas, Texas area. A successful Field Services Specialist will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron Services Co., Inc. offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment.

In this position you would be a key part of our expanding Field Service team as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers.

Responsibilities

• Deliver exemplary customer service to Lutron customers in the field
• Become proficient in servicing (commissioning, troubleshooting, repairing) all Lutron Commercial Systems while following field service procedures
• Coordinate and organize onsite visits with contractors and facility managers to ensure proper system installation
• Work independently in a fast-paced environment at various commercial jobsites to accommodate their ever-changing needs and priorities
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products
• Stay aligned to Lutron’s culture and values:
  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused
  • Be ethical

Qualifications

• High School Diploma or GED equivalent required
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
• Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred
• Experience with troubleshooting electrical systems required
• Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
• Willingness to travel 30% of the time required
• Valid driver’s license required
• Bi-lingual (English/Spanish) preferred

Benefits

Competitive compensation and benefits.

Equal Opportunity Statement

Lutron Electronics is an Equal Opportunity - Affinitive Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.