Janitorial Service Engineer

Eakes Office Solutions; Lincoln (NE); On-site; USD 28,000 - 41,000; Full time

Job summary

Eakes Office Solutions in Lincoln, NE is seeking a full-time service technician to repair, troubleshoot, and install janitorial equipment at customer sites and in the shop. You will manage a territory, maintain documentation, and promote sales while delivering excellent customer service.

Travel 75%–100% of the time to service machines and maintain parts inventory in vehicles. Training sessions and service meetings are required to stay current with new procedures.

Qualifications

• High School education required.
• Mechanical background welcome but training provided.
• Strong verbal and written communication.
• Excellent customer relations and accuracy.
• Able to lift 60 pounds and handle material movement.

Responsibilities

• Repair, troubleshoot, and install janitorial equipment at customer sites and in shop.
• Efficiently manage assigned territory and respond promptly to service requests.
• Prepare accurate work orders and provide quotes; submit orders after service calls.
• Maintain neat, clean work areas and ensure vehicle/tool inventory is up to date.
• Actively promote Eakes with customers and obtain leads for new machine sales.
• Attend required training and service meetings to stay updated on procedures.
• Follow up on service calls to ensure customer satisfaction and timely resolutions.

Skills

Customer relations

Verbal communication

Written communication

Accuracy

Lifting 60 lbs

Education

High School Education

Job description

Job Details: Job Location: Lincoln O Street Location - Lincoln, NE 68503, Position Type: Full-Time, Salary Range: $20.00 - $30.00 Hourly, Job Shift: Day, Job Category: Engineering, Job Summary

Responsible for effectively and efficiently providing janitorial equipment service to our customers both in the field and in the shop. Must maintain excellent customer service levels and great communication with customers. Responsible to accurately complete work orders and other appropriate documentation.

Primary Job Duties / Responsibilities

• REPAIR/SUPPORT:
  • Effectively and efficiently troubleshoot, repair, and install janitorial equipment at customers site and in the shop.
  • Efficiently manage assigned territory.
  • Maintain proper response time.
  • Manage assigned territory to properly service customers' needs in a time efficient manner.
• CUSTOMER RELATIONS:
  • Listen to and resolve customer concerns in a timely manner.
  • Immediately report any customer concerns that have not been resolved to the customer's satisfaction to the Service Manager.
  • Create and maintain excellent customer relationships by listening and communicating with customers.
• DOCUMENTATION:
  • Prepare accurate and complete work orders.
  • Provide accurate quotes to customers.
  • Submit work orders after the completion of every service call.
• WORK AREA/TOOL KITS/VEHICLES:
  • Maintain work area and tools in a neat, clean, and orderly manner.
  • Maintain proper inventory of tools in tool kit and support materials.
  • Keep vehicles neat and clean.
  • Maintain proper parts and supply inventory in vehicles at all times.
• SALES:
  • Actively promote Eakes with our customers.
  • Obtain and submit leads for new machine sales.
• TRAINING:
  • Attend training seminars as required.
  • Attend service meetings to keep updated on latest service bulletins and latest service procedures.
  • Complete assigned training.
• OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

• High School Education
• Mechanical background desired but will train
• Good verbal and written communication skills
• Excellent customer relation skills
• Accuracy skills
• Ability to lift 60 pounds as needed during the day
• Ability to lift heavier objects with cart and/or assistance
• 75% - 100% of time in traveling/servicing machines
• Current driver's license and good driving record