Janitorial Operations Supervisor & Training Lead

GDI Integrated Facility Services; Charleston (WV); On-site; USD 38,000 - 52,000; Full time

Job summary

GDI Integrated Facility Services in Charleston, WV is seeking a Shift Supervisor to manage and train the janitorial staff, designate shifts, and ensure high standards of service in a fast paced environment. You will respond quickly to customer concerns, onboard and train new employees, and monitor payroll timekeeping and compliance with safety policies.

This role requires strong leadership, excellent communication, and the ability to multi-task while delivering reliable, quality cleaning

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands‑on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Skills

Management experience

Customer service

Attention to detail

Communication skills

Organizational skills

Multi-tasking

MS Office

Tools

MS Office

Job description

GDI Integrated Facility Services in Charleston, WV is seeking a Shift Supervisor to manage and train the janitorial staff, designate shifts, and ensure high standards of service in a fast paced environment. You will respond quickly to customer concerns, onboard and train new employees, and monitor payroll timekeeping and compliance with safety policies.

This role requires strong leadership, excellent communication, and the ability to multi-task while delivering reliable, quality cleaning