Janitorial Field Supervisor

Office Pride of Birmingham - Trussville; Irondale (AL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Company vehicle or mileage reimburseme

Paid time off

Job summary

Office Pride of Birmingham - Trussville is seeking an Evening Supervisor to lead cleaning crews across client sites, ensuring quality and safety standards are met. You will train staff, monitor performance, and coordinate schedules to deliver consistent service.

Responsibilities include coaching teams, performing inspections, managing overtime, and addressing customer concerns while maintaining high client satisfaction. This role requires hands-on leadership and reliability.

Qualifications

• Minimum 2 years of supervisory experience in cleaning or facilities management.
• Experience training frontline employees.
• Experience conducting quality inspections and corrective actions.
• Strong leadership, communication, and problem solving skills.
• Ability to work evenings and occasional weekends.
• Valid driver’s license and reliable transportation.
• Ability to lift up to 50 pounds and perform physical cleaning duties.

Responsibilities

• Lead and supervise evening cleaning crews at multiple locations.
• Train new employees on procedures, safety standards, and client requirements.
• Provide coaching and performance feedback to team members.
• Develop employees through cross training and skill building.
• Promote accountability, attendance, professionalism, and quality workmanship.
• Assist with onboarding and retention initiatives.
• Conduct site inspections and ensure compliance with standards.
• Complete corrective action reports and improvement plans.
• Monitor labor hours and productivity across accounts.
• Respond to emergencies, call-outs, and customer concerns.

Skills

Team Leadership

Training & Development

Quality Inspections

Scheduling

Safety Compliance

Customer Service

Tools

Inspection software

Workforce management

Job description

Department: Operations

Reports To: Director of Operations

Status: Full-Time

Schedule: Evening and Night Hours 3pm -11:30pm, Monday–Friday (with occasional weekends as needed)

Position Summary

The Evening Supervisor is responsible for leading, training, coaching, and developing cleaning teams while ensuring all customer locations meet company quality standards. This position requires a hands‑on leader who can effectively inspect facilities, address issues in real time, support employee development, and maintain strong customer satisfaction. The Evening Supervisor serves as the primary field leader during evening operations.

Essential Responsibilities

Team Leadership & Employee Development

• Lead and supervise evening cleaning crews across multiple customer locations.
• Train new employees on company cleaning procedures, safety standards, and client‑specific requirements.
• Provide ongoing coaching and performance feedback to team members.
• Develop employees through cross‑training and skill‑building opportunities.
• Promote accountability, attendance, professionalism, and quality workmanship.
• Assist with employee onboarding and retention initiatives.

Quality Assurance & Inspections

• Conduct routine site inspections to ensure compliance with company standards.
• Complete documented quality inspections and corrective action reports.
• Identify performance gaps and implement improvement plans.
• Monitor compliance with safety procedures, PPE usage, and company policies.
• Ensure cleaning specifications are consistently met at all assigned accounts.

Operations Management

• Fill staffing gaps when necessary and provide hands‑on cleaning support.
• Coordinate supply replenishment and equipment maintenance needs.
• Monitor labor hours and productivity throughout assigned locations.
• Ensure work is completed on schedule and within labor budgets.
• Respond to emergency cleaning situations, call‑outs, and customer concerns.

Customer Service

• Build positive working relationships with customers and facility contacts.
• Address service concerns promptly and professionally.
• Communicate customer requests and operational updates to management.
• Support customer retention through proactive communication and service excellence.

Qualifications

Required

• Minimum 2 years of supervisory experience in commercial cleaning, janitorial services, facilities management, hospitality, or a related field.
• Demonstrated experience training and developing frontline employees.
• Experience conducting quality inspections and implementing corrective actions.
• Strong leadership, communication, and problem‑solving skills.
• Ability to work evenings and occasional weekends.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 pounds and perform physical cleaning duties as needed.

Preferred

• Experience managing multiple facilities or multiple crews.
• Knowledge of floor care, carpet care, restroom sanitation, and specialty cleaning procedures.
• Experience using inspection software and workforce management systems.
• Bilingual (English/Spanish) is a plus.

Ideal Candidate

A hands‑on leader who enjoys developing employees, maintaining high standards, solving operational challenges, and ensuring customer locations consistently exceed expectations.

Core Competencies

• Leadership
• Coaching & Mentoring
• Accountability
• Attention to Detail
• Customer Focus
• Time Management
• Problem Solving
• Team Development
• Communication

Compensation & Benefits

• Competitive salary based on experience (open to discuss)
• Company vehicle or mileage reimbursement (if applicable)
• Paid time off