Field Manager

4M Building Solutions; Chicago (IL); On-site; USD 54,000 - 66,000; Full time

Job summary

A leading cleaning service provider in Chicago is seeking a dedicated Field Manager to oversee janitorial operations across various sites. The role requires a detail-oriented individual to manage and train cleaning staff, support corporate goals, and ensure high customer satisfaction. Candidates must possess reliable transportation and demonstrate strong leadership skills. Join a growing team dedicated to excellence in service delivery.

Qualifications

• Energetic and motivated individuals desired.
• Must be able to manage and mentor cleaning staff.
• Strong focus on customer satisfaction and quality control.

Responsibilities

• Oversee management at accounts in assigned area.
• Support achievement of corporate profit goals.
• Conduct routine inspections to ensure quality standards.
• Train and mentor staff on cleaning procedures.

Skills

Detail-oriented

Flexible

Reliable transportation

Staff training and mentoring

Client relationship management

Job description

Field Manager - Janitorial Services

Day Shift - Full Time

Salary $60,000.00 / Car allowance: $500.00

Overview

4M is growing and that means we need to grow our family of Team Members. We’re looking for Team Members that are energetic and highly motivated that want to be part of a winning team. If you are detail-oriented, flexible, and have reliable transportation, we should talk.

Job Description

Oversee management at accounts in assigned area, support achievement of the annual corporate profit goal, meet and exceed area's annual revenue & profit goal, achieve account retention, establish long term relationships with the customers, recruit, manage and maintain a safe work environment. Field Manager oversees daily cleaning operations across multiple job sites within a defined area. This role ensures high standards of cleanliness, safety, and client satisfaction by leading frontline janitorial teams, conducting site inspections, and managing supplies and schedules.

Supervision and Management

• Supervise and coordinate the activities of cleaning staff, including scheduling, assigning tasks, and monitoring performance.
• Train and mentor staff on cleaning procedures, safety protocols, and company standards.
• Evaluate employee performance and provide feedback and coaching.
• Address employee concerns and resolve issues promptly.
• Supervise, support, and train janitorial staff at assigned locations.
• Conduct routine inspections to ensure quality standards are met.
• Schedule staff shifts and approve timecards or attendance records.
• Address client concerns and ensure service delivery meets expectations.
• Maintain inventory of cleaning supplies and ensure proper equipment usage.
• Ensure compliance with safety regulations and company policies.
• Report site performance and staffing needs to the District Manager.
• Assist with onboarding and performance evaluations of janitorial staff.
• Respond to emergency cleanups or last-minute schedule changes.

Operations and Quality Control

• Develop and implement cleaning schedules and procedures to ensure consistent and effective cleaning services.
• Inspect cleaned areas to ensure they meet quality standards and client expectations.
• Identify areas for improvement in cleaning processes and implement solutions and complete inspections as needed.
• Ensure compliance with industry standards, safety regulations, and client requirements.
• Ensure compliance with contract specifications.
• P&L Responsibility.

Customer Relations

• Serve as the primary point of contact for clients and customers regarding cleaning services.
• Address customer inquiries and complaints promptly and professionally.