Janitorial Operations Manager

ServiceMaster Clean of Fraser Valley; Carol Stream (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company car

Competitive salary

Free food & snacks

Free uniforms

Training & development

Vacation Pay

Sick pay

Holiday pay

Job summary

ServiceMaster Clean of Fraser Valley is seeking a Janitorial Operations Manager for its locations in Illinois. This full-time role involves managing daily cleaning operations, staff schedules, and client relations to ensure high standards of cleanliness and safety.

The ideal candidate will possess a high school diploma, substantial operations management experience, and strong interpersonal skills. The position offers a competitive salary and numerous benefits, including vacation pay and training opportunities.

Qualifications

• 3–5 years of janitorial, facilities management, or custodial operations experience.
• 2+ years of supervisory or management experience.
• Valid driver's license and reliable transportation.

Responsibilities

• Oversee daily janitorial operations across multiple facilities.
• Develop and manage staffing schedules.
• Build and maintain relationships with clients.

Skills

Leadership

Communication

Problem-solving

Budget management

Customer service

Education

High school diploma or GED

Associate's or Bachelor's degree in Business Administration or related field

Tools

Microsoft Office/Word

Scheduling/reporting software

Job description

Benefits

• Company car
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development
• Vacation Pay
• Sick pay
• Holiday pay
• Company vehicle (during business hours) or mileage reimbursement.

Job Title: Janitorial Operations Manager

Department: Operations

Reports To: Director of Operations

Employment Type: Full-Time

Pay: Salary

Salary Range: $55,000–$65,000 annually (varies by experience)

MUST be able to pass a felony/criminal background check

Position Summary

The Janitorial Operations Manager is responsible for overseeing daily cleaning operations across multiple facilities, ensuring high standards of cleanliness, safety, and customer satisfaction. This role manages janitorial staff, coordinates schedules, maintains quality control, oversees budgets and supplies, and serves as the primary point of contact for clients regarding service delivery.

Key Responsibilities

Operations Management

• Direct and oversee daily janitorial operations for assigned facilities and accounts.
• Ensure all cleaning services are performed according to company standards, client requirements, and regulatory guidelines.
• Develop and manage staffing schedules to ensure adequate coverage.
• Conduct routine facility inspections and quality assurance audits.
• Implement corrective actions to address service deficiencies.

Team Leadership

• Supervise janitorial supervisors and cleaning staff.
• Conduct performance evaluations and provide coaching and development opportunities.
• Monitor employee attendance, productivity, and compliance with company policies.
• Foster a positive, professional, and safety-focused work environment.

Client Relations

• Build and maintain strong relationships with clients and facility managers.
• Respond promptly to client concerns, service requests, and emergencies.
• Conduct regular client meetings to review service performance and identify improvement opportunities.
• Ensure high levels of customer satisfaction and contract compliance.

Safety & Compliance

• Enforce workplace safety standards and OSHA regulations.
• Ensure proper handling, storage, and use of cleaning chemicals and equipment.
• Investigate and report workplace incidents as necessary.

Budget & Inventory Management

• Manage operational budgets and labor costs.
• Monitor supply usage and maintain appropriate inventory levels.

Reporting & Administration

• Prepare operational reports, inspection results, staffing reports, and performance metrics.
• Maintain accurate records related to employee performance, training, and compliance.

Qualifications

Required

• High school diploma or GED.
• 3–5 years of janitorial, facilities management, or custodial operations experience.
• 2+ years of supervisory or management experience.
• Strong leadership, communication, and problem‑solving skills.
• Proficiency with Microsoft Office/Word and scheduling/reporting software.
• Valid driver's license and reliable transportation.

Preferred

• Associate's or Bachelor's degree in Business Administration, Facilities Management, or a related field.
• Experience managing multiple sites or large commercial facilities.
• Knowledge of OSHA regulations and cleaning industry best practices.
• Bilingual skills are a plus.

Key Competencies

• Leadership and team development
• Customer service excellence
• Quality assurance and attention to detail
• Time management and organization
• Budget management
• Conflict resolution
• Decision‑making and accountability
• Safety and compliance management

Physical Requirements

• Ability to walk, stand, bend, and climb stairs for extended periods.
• Ability to lift up to 50 pounds.
• Ability to inspect facilities and demonstrate cleaning procedures when needed.
• Availability to work flexible hours, including evenings, weekends, and on‑call situations.

Performance Metrics

• Client satisfaction scores
• Service quality inspection results
• Employee retention and attendance
• Budget adherence
• Safety compliance and incident rates
• Contract performance and account growth