Janitorial Account Manager

Newbold Services; Elkhart (IN); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Company laptop and cell phone

Paid vacation/holiday

401K with company match

Health/Dental/Vision Insurance

Employee Assistance Program (EAP)

Employee Discount Program

Job summary

Peak Workforce Solutions (Newbold) seeks a Janitorial Manager for client operations in Mishawaka, IN. The role oversees all cleaning and maintenance tasks within a mall, ensuring high standards of cleanliness, safety, and customer satisfaction while directing staff and coordinating vendor relationships.

The position involves managing schedules, training, inspections, and budget awareness to maintain a premier facility environment for tenants and visitors.

Qualifications

• Experience managing janitorial teams in large facilities.
• Proven ability to supervise cleaning operations and schedules.
• Strong emphasis on safety, quality standards and customer satisfaction.

Responsibilities

• Oversee daily janitorial operations in a mall environment.
• Recruit, train, and supervise janitorial staff.
• Maintain client relationships and respond to service requests.
• Ensure cleaning standards, safety compliance, and inspections.
• Manage budgets, supplies, and equipment; coordinate with vendors.

Skills

Staff supervision

Vendor relations

Operations oversight

Quality control

Job description

Peak Workforce Solutions (Newbold) is seeking a Janitorial Manager for our client in Mishawaka, IN who is a creative, energetic individual with a "Whatever It Takes" attitude in fulfilling their job duties.

The Janitorial Account Manager is responsible for overseeing all cleaning and maintenance operations within a shopping mall environment. This role ensures high standards of cleanliness, safety, and customer satisfaction while managing janitorial staff, vendor relationships, and client expectations.

Compensation and Benefits:

Salary: $800 per week

Benefits:

• Competitive base salary
• Company laptop and cell phone
• Paid vacation/holiday
• 401K with company match
• Health/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Employee Discount Program

Management

• Oversee daily janitorial operations including interior and exterior cleaning, restrooms, food court areas, and common spaces
• Ensure compliance with cleaning schedules and quality standards
• Conduct regular inspections to maintain a clean, safe mall environment

Staff Supervision

• Recruit, train, schedule, and supervise janitorial team members
• Monitor performance and provide coaching, feedback, and disciplinary actions when needed
• Ensure proper staffing levels for peak and off-peak hours

Client Relations

• Serve as the primary point of contact for mall management and tenants
• Address concerns, complaints, and service requests in a timely and professional manner
• Maintain strong relationships to ensure customer satisfaction

Quality Control

• Implement and maintain cleaning standards and procedures
• Perform routine audits and inspections
• Ensure use of proper cleaning methods, equipment, and chemicals

Safety & Compliance

• Ensure all staff follow OSHA and company safety policies
• Maintain proper documentation for safety, incidents, and compliance
• Conduct safety training and enforce safe work practices

Budget & Inventory Management

• Manage labor costs, supplies, and equipment budgets
• Order and maintain inventory of cleaning products and equipment
• Identify cost-saving opportunities while maintaining quality

Equipment Management

• Coordinate with external vendors for specialized cleaning or maintenance services
• Ensure equipment is maintained, repaired, or replaced as needed