Janitorial Account Manager

Workforce Solutions; Notre Dame (IN); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Competitive base salary

Company laptop and cell phone

Paid vacation/holiday

401K with company match

Health/Dental/Vision Insurance

Employee Assistance Program (EAP)

Employee Discount Program

Job summary

Peak Workforce Solutions (Newbold) in Mishawaka, IN seeks a Janitorial Account Manager to lead all cleaning and maintenance operations in a mall environment. You will supervise staff, coordinate with vendors, and ensure high standards of cleanliness, safety, and client satisfaction.

The role requires strong leadership, scheduling, budgeting, and problem-solving skills, with a proactive, “Whatever It Takes” attitude to meet service expectations and maintain a positive mall experience.

Qualifications

• Experience leading janitorial operations in large facilities.
• Proven ability to manage budgets, inventories and staffing.
• Strong leadership, communication and problem-solving skills.
• Customer-focused approach with tenants and mall management.

Responsibilities

• Oversee daily janitorial operations including interior and exterior cleaning, restrooms, food court areas, and common spaces.
• Ensure compliance with cleaning schedules and quality standards.
• Conduct regular inspections to maintain a clean, safe mall environment.
• Recruit, train, schedule, and supervise janitorial staff; provide coaching and feedback.

Skills

Staff supervision

Budget management

Vendor management

Client relations

Quality control

Safety compliance

Operations management

Scheduling

Tools

Facility management software

Job description

Peak Workforce Solutions (Newbold) is seeking a Janitorial Manager for our client in Mishawaka, IN who is a creative, energetic individual with a "Whatever It Takes" attitude in fulfilling their job duties. The Janitorial Account Manager is responsible for overseeing all cleaning and maintenance operations within a shopping mall environment. This role ensures high standards of cleanliness, safety, and customer satisfaction while managing janitorial staff, vendor relationships, and client expectations.

Compensation And Benefits

Salary: $800 per week

Benefits

• Competitive base salary
• Company laptop and cell phone
• Paid vacation/holiday
• 401K with company match
• Health/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Employee Discount Program

Management

• Oversee daily janitorial operations including interior and exterior cleaning, restrooms, food court areas, and common spaces
• Ensure compliance with cleaning schedules and quality standards
• Conduct regular inspections to maintain a clean, safe mall environment

Staff Supervision

• Recruit, train, schedule, and supervise janitorial team members
• Monitor performance and provide coaching, feedback, and disciplinary actions when needed
• Ensure proper staffing levels for peak and off-peak hours

Client Relations

• Serve as the primary point of contact for mall management and tenants
• Address concerns, complaints, and service requests in a timely and professional manner
• Maintain strong relationships to ensure customer satisfaction

Quality Control

• Implement and maintain cleaning standards and procedures
• Perform routine audits and inspections
• Ensure use of proper cleaning methods, equipment, and chemicals

Safety & Compliance

• Ensure all staff follow OSHA and company safety policies
• Maintain proper documentation for safety, incidents, and complianceConduct safety training and enforce safe work practices

Budget & Inventory Management

• Manage labor costs, supplies, and equipment budgets
• Order and maintain inventory of cleaning products and equipment
• Identify cost-saving opportunities while maintaining quality

Equipment Management

• Coordinate with external vendors for specialized cleaning or maintenance services
• Ensure equipment is maintained, repaired, or replaced as needed