Janitorial Account Manager

ABM industries; Charleston (SC); On-site; USD 58,000 - 66,000; Full time

Job summary

ABM Industries seeks a detail-oriented Janitorial Account Manager to oversee janitorial services for client sites, ensuring cleaning operations are efficient, meet client expectations, and align with company standards while leading a field team.

Responsibilities include project planning, scheduling, quality control, safety compliance, client communication, reporting, and cost management. The role requires strong leadership, problem-solving, and the ability to manage multiple sites.

Qualifications

• High school diploma or equivalent required.
• Minimum 2+ years in janitorial management or related field.
• Experience managing multiple sites or large projects is a plus.
• Union workforce experience preferred.
• Strong leadership and communication skills.
• English reading/writing/comprehension required; Spanish preferred.

Responsibilities

• Project management: oversee planning, execution, and completion of janitorial projects across client sites.
• Team supervision: lead and train janitorial staff, ensure safety and high-quality work.
• Client relations: be main contact for clients, address concerns, maintain relationships, conduct progress meetings.
• Scheduling and staffing: coordinate shifts and staffing coverage across projects.
• Quality control: implement and monitor quality procedures, conduct inspections.
• Safety compliance: ensure janitorial activities meet safety regulations and company policies.
• Supply and equipment management: oversee procurement, inventory, and maintenance of supplies and equipment.
• Problem-solving: address issues such as equipment failures or client complaints with effective solutions.
• Reporting: prepare reports on project status, staff performance, and issues; provide data-driven insights.
• Cost management: monitor budgets and identify opportunities for cost savings.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Attention to detail

English language

Spanish language

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Janitorial equipment familiarity

Job description

We are seeking a detail-oriented and organized Janitorial Account Manager to oversee and manage janitorial services for various client sites. The ideal candidate will be responsible for ensuring that all cleaning operations are performed efficiently, meet client expectations, and adhere to company standards. This role requires strong leadership, excellent communication skills, and a thorough understanding of janitorial practices.

Pay: $58,000 - $66,000 annual salary

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management

• Project Management: Oversee the planning, execution, and completion of janitorial projects across assigned client sites, ensuring that all tasks are completed on time and within budget.
• Team Supervision: Manage and lead a team of janitorial staff, providing direction, training, and support to ensure high-quality work and adherence to safety protocols.
• Client Relations: Act as the main point of contact for clients, addressing their concerns, ensuring satisfaction, and maintaining strong relationships. Conduct regular meetings with clients to discuss project progress and performance.
• Scheduling and Staffing: Coordinate staff schedules to ensure adequate coverages for all shifts and projects. Handle any staffing challenges, such as absences or emergencies, to maintain service continuity.
• Quality Control: Implement and monitor quality control procedures to maintain high standards of cleanliness and sanitation. Conduct regular inspections to ensure that all work meets client specifications and company standards.
• Safety Compliance: Ensure that all janitorial activities comply with safety regulations and company policies. Promote a safe working environment and address any safety concerns promptly.
• Supply and Equipment Management: Oversee the procurement, inventory, and maintenance of cleaning supplies and equipment. Ensure that all materials are available and in good working condition for the staff.
• Problem-Solving: Address any issues that arise during the course of a project, such as equipment failures or client complaints, and implement effective solutions to resolve them quickly.
• Reporting: Prepare and submit reports on project status, staff performance, and any issues encountered. Provide data-driven insights to management to support continuous improvement.
• Cost Management: Monitor project budgets, control costs, and identify opportunities for cost savings without compromising service quality.
• Continuous Improvement: Stay updated on industry trends and best practices in janitorial services. Implement process improvements to enhance the efficiency and effectiveness of operations.

• Education: High school diploma or equivalent required.
• Experience: Minimum of 2+ years of experience in janitorial management or a related field, with experience in project management or supervisory roles.
• Experience: Experience managing multiple sites or large-scale projects is an asset.
• Experience: Experience working with union employees highly preferred.
• Leadership: Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with clients, staff, and senior management.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to make quick, informed decisions in a fast-paced environment.
• Organizational Skills: Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Technical Skills: Proficiency in Microsoft Office Suite and familiarity with janitorial equipment and products.
• Attention to Detail: High level of attention to detail, ensuring that all tasks are completed to the highest standards.
• Physical Requirements: Ability to perform physical tasks as needed, including walking, standing, and lifting supplies or equipment.
• Languages: English reading/writing/comprehension required. Spanish is a plus.