Janitorial Account Manager

Marsden Services; California (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Marsden Services, a national facility services provider, seeks an Account Manager for Haynes Building Service to oversee a janitorial team serving a private college/university in Riverside, California. You will manage daily operations, ensure safety, and maintain high service standards while building strong on-site client relationships.

The ideal candidate will have proven leadership, budgeting and cost-control experience, effective communication, and a commitment to safety and quality.

Qualifications

• Leadership and staff development abilities
• Strong customer service orientation
• Budgeting and cost control literacy
• Excellent communication and relationship-building skills

Responsibilities

• Directs and manages key operational functions for the janitorial team.
• Maintains trusted client relationships with on-site personnel and the college/university.
• Ensures service quality, safety, and equipment standards are met while controlling costs.
• Implements processes aligned with strategic initiatives and provides clear direction.
• Monitors operating costs (labor, supplies, leases, equipment) and reports variances.
• Promotes a culture of safety and leads by example in safe behaviors.
• Hires, trains, and evaluates staff; coordinates with HR and Talent Acquisition as needed.
• Conducts regular team meetings and performance reviews with direct reports.
• Manages budget and expenses; audits the budget coverage via cost-management tools.

Job description

Job Description

Company Overview

Founded in 1952, Marsden Services is a nationally recognized provider of integrated facility services. We deliver exceptional janitorial, security, HVAC, calibration, emergency response, and facility management solutions to clients across the country.

At Marsden, our people are our greatest strength. We are committed to fostering growth, opportunity, and success for every employee. When you join Marsden, you join a company that invests in your development, believes in your potential, and supports your long-term career journey.

Position Summary

The Account Manager, representing Haynes Building Service (A Marsden Company), oversees a janitorial team executing a high level of customer care for a private college/university in the Riverside, California area. The Account Manager oversees all daily operations of the janitorial team and will ensure a safe and respectful work environment for all.

Key Responsibilities

• Directs and manages key operational functions
• Develops and maintains relationships of trust and engagement with on-site client
• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
• Builds a culture of work safety and leads by example with one's own safe behavior
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
• Conducts regular operations staff / training meetings with all direct reports
• Manages budget and controls expenses effectively
• Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment

Skills and Qualifications

• Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
• Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
• Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
• Highly motivated and results oriented
• Strong analytical and decision-making skills
• Ability to identify and solve complex problems
• High emotional intelligence
• Exceptional customer service
• Excellent oral and verbal communication skills
• Strong continuous improvement mindset
• Highly adaptable to changes in the work environment and competing demands